Perth Settlement Agent – Realtime Conveyancer – Australia's Leading Digital Property Transaction Management System

Client Spotlight

Client Spotlight on… Laura Halliday, Halliday Property

Posted on 21 November 202321 November 2023 by Realtime Conveyancer

In this edition of our Client Spotlight series, we’re thrilled to introduce you to Laura Halliday, Director and Founder of Halliday Property. Understanding that selling or buying a property can be an emotional and stressful time, Laura is passionate about going the extra mile for her clients. As an avid user of our Pathway to Settlement app to give her clients complete visibility over their settlement process, Laura is leading the way, providing modern, digital conveyancing services to her clients. We chatted to Laura recently about business ownership, client relations and technology…

What inspired you to start your own conveyancing business?

Ever since I started in the industry back in 2006, it was always a dream of mine to start my own conveyancing firm. We’re very lucky in our industry to have flexibility with our jobs because of PEXA. When I fell pregnant with my first daughter Ava in 2018, I felt like the timing was perfect to go out on my own because I could be a mum and have my dream job at the same time – what could be more amazing than that?

How do you maintain strong relationships with your clients and foster trust and transparency throughout the conveyancing process?

Communication! Something so simple can have such a big impact on your business and your relationships with not only your clients but real estate agents, mortgage brokers and any person who is involved in the settlement.

What role does technology play in your business, and how does it enhance your service offerings?

Technology is a great tool to have in your toolbox. There are many ways you can utilise technology, from something as simple as an SMS service to an app. For my business, I am very much pro-technology as a quick and easy way for everyone to keep the client and real estate agent updated on the progress of settlement. To do this, I utilise the amazing Pathway to Settlement app that is integrated with Realtime Conveyancer.

We’re privileged to support Laura on her journey, as she empowers her buyers and sellers with industry-leading technology, delivering on their desires for safe, transparent and simple property settlements.

To find out more about Laura and Halliday Property, visit their website.

Client Spotlight

Client Spotlight on… Kelly Young, Estate Conveyancing

Posted on 30 October 202330 October 2023 by Realtime Conveyancer

In our latest Client Spotlight, we’re excited to introduce Kelly Young and her business, Estate Conveyancing. Kelly’s WA office is based in Geraldton, servicing homeowners across the state. Estate Conveyancing also has a branch in Melbourne to assist Victorian homeowners with their conveyancing needs. Having been an active user of Realtime Conveyancer for more than a year, Kelly and her team pride themselves on the fact that the majority of their clients are either repeat clients or have been referred to them by a previous happy client.

Recently, we took some time to chat with Kelly and dive into some of the things that make Estate Conveyancing unique, as well as what she loves about being part of the WA conveyancing community.

Can you tell us a bit about your business and what sets you apart in the conveyancing industry?

Estate Conveyancing is a cross-state-based company with offices in WA and VIC. While being qualified across the two jurisdictions is challenging, having this knowledge is very advantageous to assist clients and their needs across both of these states and processes.

We are always striving to do better and are always advocating for the betterment of our industry, no matter what state you are in.

What inspired you to start your own conveyancing business?

After a lovely 4 year trip around the world, returning to my homeland in 2009 and my hometown was tough. People were different, and the world was different. This made me think about life and what direction it was going. That is when I decided that I wanted to be a business owner, and I wanted to be challenged.

Working in settlements and property since I left high school, I loved the industry and loved the work. I am a very social person and try to be positive as much as possible, so why not take that across to pleasing clients and making a difference in the industry!

What challenges have you faced in your journey, and how have you overcome them?

I think we can all say that, at some point or another, we have experienced burnout… Why do we put ourselves through the stress and high expectations of our industry? Short answer – There is no better feeling than seeing that SETTLED email and calling that excited client to tell them that they are a homeowner, or you are now a property investor or your property is now transferred, and you never have to speak to your ex again!

It is really easy to get bogged down in the negative but to overcome the intense and stressful nature of our job, it is vital to be surrounded by the tools to keep you motivated and efficient. That includes software and also motivated and inspiring people!

What future goals or aspirations do you have for your business, and how do you plan to continue making a difference in the industry?

I want to build up my business in both states and have a more profitable business in line with our worth. Not necessarily what people’s expectations are but what we are worth in line with the intensity of our work and the skills required. We are often not given anywhere near enough credit as the professionals we are. I am also very big on education and making our industry great for all involved, and keeping a high standard.

Kelly’s passion and commitment to making a positive change in the lives of her homebuyers and sellers in what is often a stressful period in people’s lives is truly inspiring. Just like us, people are the heart of her business, and we’re honoured to have called her and the Estate Conveyancing team valued clients of Realtime Conveyancer since 2022.

To learn more about Estate Conveyancing Kelly’s cross-border conveyancing services, visit their website.

Client Spotlight

Client Spotlight on… Christine Bradbury, Federation Settlements

Posted on 27 September 2023 by Realtime Conveyancer

In our latest Client Spotlight, we’re excited to introduce Chris Bradbury and her independent settlement agency, Federation Settlements. Chris is the current president of the Australian Institute of Conveyancers (WA Division), and we have been lucky enough to have counted Chris as one of our Realtime clients since all the way back to our early days in 2021. Chris has had quite a journey in the WA conveyancing industry over the years, and her knowledge, insights, and experience are unparalleled.

We sat down with Chris recently and asked her to share this journey with us and some of the things that make Federation Settlements special!

Can you tell us a bit about your business and what sets you apart in the conveyancing industry?

My business is structured whereby I take no more than 20 deals at a time. By doing this, I can provide a very personal experience to my clients.

While I use all technology available to me, I am constantly calling and talking to clients, advising them on what to do next and what to expect from me. As I am the only person that they talk to during the process, this also gives them a sense of being that special client.

I make sure to add each client to my phone contacts so when they call me, I can answer with: “Hi, Mr Jones” or “Hi, John. How can I help you today?” The shock in their voice that I know who they are is really evident.

I have been around the industry since the early 1980’s and have seen many changes, but the one constant is client service which I hold as my most valuable asset.

What role does technology play in your business, and how does it enhance your service offerings?

I hold technology high on the list of essential business tools, whether it be my phone system or my laptop, all the way to the platform I use to navigate my daily activities.

I was lucky enough to be accepted as one of the original firms that tested the Realtime platform and provide feedback to improve it.

Realtime was a real game changer from the very first file and has only got better over time, and it still has more to come that I am very excited about. The ability to do my job has become so easy with the use of Realtime Conveyancer and DocuSign as well as Scantek for ID all of this is amazing technology and provides me the time to contact my clients.

How do you stay up-to-date with the latest industry trends and regulations to ensure your clients receive the best possible service?

One of my passions in my work life is training others to work in our industry. For me to do this, I need to ensure that I am abreast of all the current and future trends in the industry. I can do this by being a member of the AICWA and also subscribing to the Legislation.wa.gov.au website to receive updated information as soon as it is published. I am also a subscriber to the Landgate, Revenue WA and PEXA pages. Being one of the CPD facilitators is also a great way for me to share my experience in the industry and to give a little back to the industry that has served me for the last 40-odd years.

At Realtime Conveyancer, we are truly honoured to have Chris Bradbury and Federation Settlements as part of our valued client community. Chris’ trust in our platform since 2021 and her willingness to be part of the feedback process to help us build the amazing features synonymous with Realtime demonstrates her commitment to the betterment of the wider conveyancing community. We are thrilled to be supporting Chris and her business to deliver exceptional client experiences.

To learn more about Federation Settlements and Chris’ highly personalised services, visit their website.

Client Spotlight

Client Spotlight on… Alysha Chappell, The Simple Settlement Co

Posted on 1 September 202328 August 2023 by Realtime Conveyancer

We are delighted to introduce you to one of our incredible clients, Alysha Chappell, founder of The Simple Settlement Co. Having started trading earlier this year, Alysha and The Simple Settlement Co are already making remarkable strides. With a background in corporate conveyancing, Alysha brings a wealth of experience and a fresh perspective to the table. We sat down with Alysha to learn more about her journey, her vision for The Simple Settlement Co., and how she’s carving her unique path in the industry.

Can you tell us a bit about your business and what sets you apart in the conveyancing industry?

The Simple Settlement Co was born out of an opportunity to progress from running a corporate firm to my own business at just the right time in my life. For me, the most important part of the conveyancing process is the client. Purchasing, selling, subdividing or transferring property is such a big life decision and being able to provide support, knowledge, encouragement, and professional service to my clients is what I love about conveyancing.

What inspired you to start your own conveyancing business?

Another settlement agent that I used to work with has always supported me and made sure that I knew I had the ability to go out on my own whenever I decided I was ready. Having the support from other industry colleagues really helped me make the decision.

What role does technology play in your business, and how does it enhance your service offerings?

I made the decision to run a paperless office from the get-go. Therefore I needed to make sure I had all the right technology and options ready and prepared to offer my clients the most simple, seamless conveyancing experience possible.

A huge part of this was transitioning to Realtime Conveyancer. The opportunity, customisation and support to create a settlement process unique to how I do business has made the transition amazing.

I had over 100 files to transfer over, and the support of the team at Realtime, the training and the program itself made this process so much less daunting and provided such a positive experience to not only myself and my staff but our clients during that opening time.

What future goals or aspirations do you have for your business, and how do you plan to continue making a difference in the industry?

I want to continue to grow my business by developing strong, respectful and positive relationships with my clients and others I work with on a daily basis. I plan to build a team who feel supported and encouraged to further themselves in their careers and establish a positive work environment that our staff, clients and referral partners are wowed by. I see big things for The Simple Settlement Co in the next few years.

We’re privileged to support Alysha on her journey. Her bold step into entrepreneurship after her tenure in the corporate conveyancing sector is inspiring, and her commitment to delivering exceptional service and embracing innovation aligns perfectly with our ethos at Realtime Conveyancer.

To find out more about Alysha and The Simple Settlement Co, visit their website.

Client Spotlight

Client Spotlight on… Loan Le, Settle On Point

Posted on 4 August 202331 July 2023 by Realtime Conveyancer

Today, we are thrilled to put the spotlight on one of our amazing clients, Loan Le, and her independent settlement agency, Settle On Point. Loan was one of our first adopters, coming on board with us back in 2022. And with 20 years of settlement experience and a passion for delivering top-notch service, Loan is making waves with her conveyancing business. We sat down with Loan recently and asked her to share her journey with us, and some of the things that make Settle On Point unique!

Can you tell us a bit about your business and what sets you apart in the conveyancing industry?

Settle On Point is an independent settlement agency with 20 years of settlement experience, which is constantly evolving every day to trends and updates to ensure clients’ settlement experiences are seamless and hassle-free.

What inspired you to start your own conveyancing business?

Starting my own conveyancing business has been a dream of mine for as long as I can remember. After 20 years of experience and 15 years working for an established law firm in Perth, I finally took the leap of faith and turned this dream into reality!

What role does technology play in your business, and how does it enhance your service offerings?

Technology plays a vital role in my business. Choosing the right services will assist in many ways, including efficiency, seamless communication between parties, and faster turnaround time to ensure client satisfaction.

How do you stay up-to-date with the latest industry trends and regulations to ensure your clients receive the best possible service?

I participate in conveyancing workshops, seminars, webinars and industry conferences to stay informed about the latest developments and best practices in the conveyancing industry. I also am registered for updates with the government bodies – Office of State Revenue, Landgate etc.

How do you maintain strong relationships with your clients and foster trust and transparency throughout the conveyancing process?

I provide clear communication to clients and ensure pricing is transparent with no extra costs if not required. I keep my clients updated regularly, being responsive in a timely matter, professional, reliable and treat each client tailored to their specific needs.

What future goals or aspirations do you have for your business, and how do you plan to continue making a difference in the industry?

I would love for my business to grow even more and have a bigger team working for Settle on Point. I continue to provide exceptional service and provide our clients with the best industry knowledge.

At Realtime Conveyancer, we are truly honoured to have Loan Le and Settle On Point as part of our valued client community. Loan’s trust in our platform since 2022 demonstrates the confidence she has in Realtime Conveyancer to meet her software needs as she delivers on her mission of providing a seamless and hassle-free experience for her clients. We are thrilled to be supporting Loan on her journey and look forward to seeing Settle On Point’s continued success in the conveyancing industry.

To learn more about Settle On Point and experience Loan’s exceptional services, visit their website.