In our latest Client Spotlight, we’re excited to introduce Kelly Young and her business, Estate Conveyancing. Kelly’s WA office is based in Geraldton, servicing homeowners across the state. Estate Conveyancing also has a branch in Melbourne to assist Victorian homeowners with their conveyancing needs. Having been an active user of Realtime Conveyancer for more than a year, Kelly and her team pride themselves on the fact that the majority of their clients are either repeat clients or have been referred to them by a previous happy client.
Recently, we took some time to chat with Kelly and dive into some of the things that make Estate Conveyancing unique, as well as what she loves about being part of the WA conveyancing community.
Can you tell us a bit about your business and what sets you apart in the conveyancing industry?
Estate Conveyancing is a cross-state-based company with offices in WA and VIC. While being qualified across the two jurisdictions is challenging, having this knowledge is very advantageous to assist clients and their needs across both of these states and processes.
We are always striving to do better and are always advocating for the betterment of our industry, no matter what state you are in.
What inspired you to start your own conveyancing business?
After a lovely 4 year trip around the world, returning to my homeland in 2009 and my hometown was tough. People were different, and the world was different. This made me think about life and what direction it was going. That is when I decided that I wanted to be a business owner, and I wanted to be challenged.
Working in settlements and property since I left high school, I loved the industry and loved the work. I am a very social person and try to be positive as much as possible, so why not take that across to pleasing clients and making a difference in the industry!
What challenges have you faced in your journey, and how have you overcome them?
I think we can all say that, at some point or another, we have experienced burnout… Why do we put ourselves through the stress and high expectations of our industry? Short answer – There is no better feeling than seeing that SETTLED email and calling that excited client to tell them that they are a homeowner, or you are now a property investor or your property is now transferred, and you never have to speak to your ex again!
It is really easy to get bogged down in the negative but to overcome the intense and stressful nature of our job, it is vital to be surrounded by the tools to keep you motivated and efficient. That includes software and also motivated and inspiring people!
What future goals or aspirations do you have for your business, and how do you plan to continue making a difference in the industry?
I want to build up my business in both states and have a more profitable business in line with our worth. Not necessarily what people’s expectations are but what we are worth in line with the intensity of our work and the skills required. We are often not given anywhere near enough credit as the professionals we are. I am also very big on education and making our industry great for all involved, and keeping a high standard.
Kelly’s passion and commitment to making a positive change in the lives of her homebuyers and sellers in what is often a stressful period in people’s lives is truly inspiring. Just like us, people are the heart of her business, and we’re honoured to have called her and the Estate Conveyancing team valued clients of Realtime Conveyancer since 2022.
To learn more about Estate Conveyancing Kelly’s cross-border conveyancing services, visit their website.