Category: Media Releases

Realtime Conveyancer, the leading provider of innovative conveyancing solutions, has announced that Land Services WA has become a strategic investor in the company. 

“We are thrilled to welcome Land Services WA as a shareholder,” said Kylie Dillon, founder and CEO of Realtime Conveyancer. 

“This investment is a testament to the value of our platform and our commitment to transforming the conveyancing industry. We believe that Land Services WA’s expertise and experience will be invaluable as we continue to grow and expand our business.”

Realtime Conveyancer streamlines the conveyancing process, making it faster, easier, and more efficient by reducing traditional manual processes and replacing them with automation and digital tools that can be anywhere from any device. 

Realtime Conveyancers is made up of a revolutionary end-to-end transaction management platform and a consumer app that provides top level cyber security to help conveyancers capture important details, share contracts and keep buyers, sellers and other stakeholders up to date. 

Despite its young age, the startup is on track to transact 50% of Matters in WA through its platform by July, and is already handling 15% of SA Matters in less than six months since launch. 

The strategic investment from Land Services WA will accelerate Realtime Conveyancer’s growth and development, including moves into new states. Realtime Conveyancer has been transacting in WA for the past four years and expanded into South Australia late last year. 

“This investment in Realtime Conveyancer demonstrates the continued confidence in our company and our team,” said Ms Dillon. 

“We are excited to work with them to expand the reach of our innovative platform into the eastern states and make it possible for conveyancers to enjoy the same levels of automation and digitisation as other industries.”

Eugene Suares, CEO of Land Services WA, said this investment is a first for Land Services WA and highlights the importance of and our commitment to, innovation and the Australian proptech industry, particularly in our own backyard WA, where Realtime Conveyancer was founded. 

“We look forward to the continued growth of Realtime Conveyancer, innovation and value to the community stimulated by Realtime Conveyancer and the broader proptech ecosystem,” Mr Suares said.  

“The conveyancing process and practice is an adjacency to our business and component of the property value chain currently undergoing change, innovation, and digitisation. Realtime Conveyancer represents one of the ways that we are investing in innovation and efficiency for the property community.” 

About Realtime Conveyancer

Realtime Conveyancer is a leading provider of innovative conveyancing solutions through its transaction management system and consumer app. Realtime Conveyancer removes the bottlenecks in modern conveyancing, makes it possible to become a paperless office and supports robust, efficient, accurate and secure workflows to help conveyancers embrace the future and deliver a better service to property buyers and sellers.

About Land Services WA

Land Services WA is a privately held company and classified as a digital infrastructure asset. Land Services WA was appointed as the Service Provider for the Landgate Partial commercialisation, in October 2019 to provide, improve and maintain the systems that facilitate Landgate’s automated titling services, including document and plan processing, searches and associated products and services. 

At its core, Land Services WA is a technology solution provider, working collaboratively with the State, clients, and partners. It is committed to delivering products and services that support growth, efficiency, and risk management.

Making the switch to Realtime Conveyancer is an exciting time for your business! Embracing efficiency and the latest in conveyancing technology is a wise choice, but what does that actual onboarding process look like? Our onboarding process has been designed to make the transition as seamless as possible, integrating with your existing operations. 

From the get-go, our goal is to make the transition smooth and stress-free for you. Put aside your preconceptions about the complexity of adopting a new system. Our team will be with you every step of the way, ensuring you feel confident and empowered using the platform. 

So, here’s a breakdown of what getting started with Realtime Conveyancer looks like…

Step 1: Your Personalised Demo

We’ll come to you! One of our Realtime Conveyancer team members will visit your office to give you a demonstration of the platform and show how it can be tailored to your needs. Booking a demo is simple: visit our website, enter your details, and schedule a time. This initial demo takes up to an hour and gives you firsthand insight into the features and tools that will benefit your office the most.

We know that each conveyancing firm is different and that what you value or need in your business may not be the same as what the conveyancer down the road values or needs. As part of our demo, we’ll get you to give us a bit of insight into you, your business and your goals so that we can tailor the demo to highlight the tools and features that will be of most benefit to you.

Step 2: Application and Setup

Like what you see? If the demo captures your interest (we’re sure it will 😉), applying for Realtime Conveyancer is easy. You can apply in just five minutes via the simple Client Application Form on our website. 

Once we receive your application, together with the names and email addresses of the user accounts you need set up, we’ll get your account up and running. Within 24 hours of your application, Realtime will have your team’s access set up, ensuring a quick transition phase.

Step 3: Activation Session

Once your account is set up, we’ll book your activation session. This takes place at your office, with a Realtime team member coming out to walk you through your setup. This is a hands-on meeting where we’ll navigate the system together, customise your settings, and walk through the initial steps of using the platform. Some of the things we’ll cover in this session include:

• Setting up team access and permissions
• Your agency’s financial settings
• Ensuring your email and document templates are working
• Checking that you’re comfortable with your standard workflows
• Connecting your account with our integration partners, like Microsoft 365, Livesign, Movinghub and more
• Show you where to find help and get support

This session typically lasts between 1-2 hours, with additional behind-the-scenes work from us beforehand to import your templates, adjust your workflow and get things working in accordance with your unique office procedures. 

Step 4: Kickoff Training

Now that Realtime is customised for you and your business, the next step is our Kickoff Training session.  This is a pivotal moment in your transition to Realtime Conveyancer, designed to empower you and your team with the knowledge and skills needed to get started quickly. This in-depth, two-hour training session covers all the essentials – entering matters, preparing documents, managing emails, and exploring the system’s key functionalities. 

This training session gives your team a solid foundation for efficient and effective use of the software.

We strongly encourage dedicating uninterrupted time for this training. We know that this can be easier said than done in the world of conveyancing, but making time for this training is making time for your team’s growth and success, ensuring you fully leverage Realtime Conveyancer’s potential from the outset. We have found that firms who have prioritised this session have significantly faster uptake and more effectively utilise all of the features that Realtime has to offer.

Step 5: Ongoing Support

You’re off and running! We know that, as with any new process or system, there is an initial learning curve for you and your team. And so, we ensure that you have access to ongoing support from our team. Your dedicated account contact will check in with you regularly, and they’re always available by phone or email during business hours to help you out. 

Additionally, the platform includes an AI Helper, Ruby, who is available 24/7 to answer your questions and guide you in locating and using specific features and tools.

Transition Timeframe

The transition from demo to active use of Realtime Conveyancer can be as quick as 2-4 weeks, depending on your team’s engagement and readiness to make the switch. We’re committed to facilitating a seamless transition, offering support and guidance every step of the way.

Making the switch to Realtime Conveyancer is the best decision you’ll make for your conveyancing business. With our clear, step-by-step onboarding process, personalised support, and training sessions, we’re dedicated to ensuring that your business can leverage the full potential of digital conveyancing with ease. 

And before you know it, you’ll be like so many of our wonderful clients – working 50% faster while being 100% happier! Get started today!

At Realtime Conveyancer, we are committed to best practices around data security and have clear policies around how we collect, use and protect the data in our system. We’re happy to share these in detail below and encourage all conveyancers to use these guidelines as benchmarks for ALL your technology and service providers.  

1. What data privacy regulations does Realtime Conveyancer meet? 

Companies, including proptech businesses like Realtime Conveyancer, that collect, use, disclose, transfer or otherwise handle personal information must ensure we at all times comply with the applicable privacy laws, including the Australian Privacy Act 1988 and the Privacy Act Review 2023. As holders of data, we must also comply with the Australian Government’s Notifiable Data Breaches (NDB) scheme.

2. What type of data can I expect Realtime Conveyancer to collect from me?

As a client of Realtime Conveyancer, we will collect the name, email address, phone number and postal address of the conveyancing practices that do business with us and the authorised person within the business to make decisions about your account. We may also  collect financial information such as your bank or credit card details in connection with payment with our services and the contact details of those members of your team who need to use Realtime Conveyancer. In addition, it is important to us that our users are licensed conveyancers, so we may also ask to see, or have you verify that you are licensed. 

3. How will the personal data that is collected from me be used by Realtime?

We use your personal information to verify your identity, provide products and services, and process requests, enquiries, complaints or applications. We may also use the data within our systems to conduct website and system administration tasks such as technical support. It is also often used for delivering news or promotional information and conducting market research surveys. You may also be on our marketing database, which means we have collected your name, company and email address and will send you information from time to time about our news, products and services. You can opt out of marketing communications by clicking the unsubscribe link in the emails at any time. 

4. Does Realtime have access to my own client data?

At Realtime Conveyancer, we do have the ability to access the data that conveyancers input into our system. This access is strictly limited to support purposes – for instance when a customer reports an issue that needs to be resolved, the access allows us to see what has occurred and fix the issue. 

To ensure the privacy and security of your data, only selected members of our support team are granted this access. We have stringent policies in place that restrict data access, ensuring that it is only accessed as necessary to address specific customer issues. 

Our commitment is to maintain the confidentiality and integrity of your data, and we do not claim any ownership or additional rights to the data you entrust to our system. 

It’s our default stance to support data portability, allowing you to easily retrieve your data if you decide to end our services.

It is also wise to implement access controls and user permissions within your own business to limit data access to only those members of Realtime Conveyancer – or any other technology provider –  who need it to provide the service. Ie: don’t give open-ended access to everyone. 

You should ensure that every technology business you work with supports data portability so that you can retrieve your data from their platform if you decide to discontinue their services. At Realtime Conveyancer this is our default position. 

If you have any concerns about how your data is managed, we encourage you to consult with legal counsel or a privacy expert to review the terms and conditions of your agreement for peace of mind.

5. How can I be sure that the data I provide is secure and confidential?

At Realtime Conveyancer, ensuring the security and confidentiality of your data is a critical priority. We employ a robust suite of security measures powered by the sophisticated infrastructure of Microsoft Azure. Azure’s security encompasses a comprehensive set of compliance certifications and built-in security controls designed to protect against a wide array of cyber threats.

Access to our databases is secured using Cloudflare, which provides an additional layer of security including DDoS attack mitigation, secure DNS services, and traffic filtering and monitoring to further safeguard your data.

On the endpoint side, our team utilizes Sophos Intercept X, a next-generation anti-virus solution, to prevent, detect, and respond to advanced cyber threats. This advanced endpoint security software offers multiple features, such as ransomware protection, deep learning technology, exploit prevention, and more, to provide robust security for devices used by our team.

Combined, these security measures form a strong defense against potential cyber threats, ensuring that your data remains secure and confidential when entrusted to Realtime Conveyancer.

6. What if my data is stored in the cloud?

At Realtime, we ensure your data is securely stored in the cloud with Microsoft Azure, primarily in the Australia East (Sydney) datacentre, with secondary backups in the Australia Southeast (Melbourne) datacentre. While we previously mentioned an Australian-owned hosting provider with various certifications, it’s important to clarify that our current data storage and backup solutions are exclusively managed through Microsoft Azure. Azure’s infrastructure provides robust security measures, including ISO:9001, ISO:27001, SOC 1 Type II, SOC 2 Type II certifications, and more. This ensures that your data is not only secure but also compliant with data residency regulations.

7. Will my data be encrypted?

Yes. At Realtime Conveyancer, we ensure that your data is encrypted during transmission and while at rest. We use Transport Layer Security (TLS) to secure data as it travels between your devices and our services, protecting against eavesdropping, tampering, and message forgery. Once your data arrives at Realtime services, it is further protected with Advanced Encryption Standard (AES) encryption, which is a widely adopted and trusted cipher, used globally and by the US government to protect classified information.

8. Will Realtime Conveyancer use my data for analytics or profiling activities?

Like most proptechs and conveyancing technology providers, Realtime reserves the right to collect, aggregate, monitor and use usage data to improve the functionality, performance and further development of the service we provide. But this does not include any of your client data. This means that we use the data in our system that shows us how you and your team are using the Realtime Conveyancer platform to constantly improve what we do. But we do not look at your individual client names, addresses or individual records. 

9. Will I be able to access, correct or request deletion of my data from Realtime Conveyancer?

At Realtime Conveyancer we have an easily accessible process for you to correct, update or request deletion of your data from our platform. There is also a complaints process. This information is included in the company’s Privacy Policy and published on our website. 

10. What do I need to know about data retention and deletion?

At Realtime Conveyancer we have clear policies on how we handle the storage, retention and deletion of data we collect and process. In addition, our Data Retention and Deletion Policy complies with Australian data privacy regulations including the Privacy Act 1988, the Privacy Act Review 2023 and the Notifiable Data Breaches (NDB) scheme. 

Retention periods for each category of data collected is specified and determined based on legal requirements, business needs and the purposes for which it was collected. Different types of data have different retention periods.

The procedures for securely deleting data are outlined, including information on how it is securely erased from databases, backups and other storage systems. The destruction methods comply with relevant regulations.

11. Is it standard for a proptech like Realtime Conveyancer to share my data with third parties?

Many technology providers to the conveyancing industry, including Realtime, typically provide information to third parties such as: service providers including data processing and data warehousing services; courts; anyone authorised by the individual who has supplied the data; public authorities; providers of information services; providers of customer relationship management database services and marketing database services. Ensure you have been made aware of how your information may be shared.

If your data is disclosed or transferred outside of Australia, the technology provider you use should ensure it takes reasonable steps to ensure that your privacy continues to be protected in a manner consistent with Australian law.

12. What happens if there is a data breach that may affect my information?

Realtime Conveyancer relies on Microsoft Azure’s robust security infrastructure to safeguard your data against breaches. Azure employs a comprehensive suite of security technologies and practices to prevent unauthorized access and detect potential threats. In the unlikely event of a data breach, Realtime Conveyancer is committed to adhering to industry standards and best practices. 

A data breach occurs when personal information is lost or subjected to unauthorised access or disclosure. This includes when a customer’s personal information is lost or stolen, a database is hacked or personal information is mistakenly given to the wrong person.

Under the Australian Government Notifiable Data Breaches (NDB) scheme, any organisation covered by the Privacy Act 1988 must notify affected individuals and the Office of the Australian Information Commissioner when a data breach is likely to result in serious harm to an individual whose personal information is involved. Notification must include recommendations about the steps a customer should take in response to the data breach. Realtime Conveyancer is committed to adhering to this scheme.

Realtime Conveyancer Information Security Policy

Realtime Conveyancer – Master Service Terms (Service Terms)

Privacy Policy of Realtime Conveyancer Pty Ltd T/As Realtime Conveyancer Australia (“Realtime Conveyancer”)

Moving house is really hard work. Getting quotes for movers, turning utilities on and off, cleaning your old residence – it is stressful and after having gotten through settlement, your clients probably deserve a break!

As conveyancers, we’re in a unique position to help our clients have a much easier experience moving out of their existing residence and into their new home through the Realtime Conveyancer integration with Movinghub. 

Movinghub is an incredible company that takes care of all the things a client needs to move house. This includes connections, moving services, maintenance – the list is extensive.

The Realtime integration with Movinghub lets conveyanncers white label their app letting you wow your clients with a fabulously helpful service while also earning new revenue. 

“All technology should save you time and money, but our goal at Realtime is to help our clients expand and grow their conveyancing practices and bring in new revenue,” said Realtime CEO and founder, Kylie Dillon.

“We are really excited about our updated integration with MovingHhub. It’s made it easier for conveyancers and their teams to use, provides more useful information to Movinghub which supports a better client experience, and supports a valuable new income stream for conveyancers.

Every referral to Movinghub that results in a connection or service pays a referral fee. You can decide how you receive your referral fees – as a payment to your business, to individual team members, or even refund it back to your clients if you wish.  

Unlike most other connection services, Movinghub makes moving into a new home simple, convenient and carefree for your clients helping to arrange, not just the usual utility services, but also moving quotes, cleaning, maintenance, solar, insurance and even finance. They have more than 20,000 suppliers and provide preferential pricing. Best of all, their service is absolutely free to your clients, and you receive a referral fee with every successful connection. 

The new updates make it easy for conveyancers to help both buyers and sellers move into their new homes with less stress by including extra fields to identify the services clients will need. 

This includes identifying if your client is a property buyer or seller – which indicates if they will be turning utilities on or off, the addresses that the client is moving to and from and the moving date. 

Conveyancers can also include additional information to help Movinghub deliver a more personalised service, or include conversations you’ve had with the client that Movinghub should know about. 

You can access the Movinghub form through the Integrations page within any Matter.

If you haven’t set up your Movinghub account yet, email sam.turner@movinghub.com. Once activated, navigate inside Realtime Conveyancer to your Organisation Settings and enter your Movinghub Partner Code. You’ll then be able to start sending invites to your clients and 

If you’re not comfortable referring your clients to a third party, you can whitelabel Movinghub with your own brand, so it looks like the connection service is part of your business at no cost. Movinghub have a sophisticated white label service that allows you to decide your customer experience, curate the services offered and add advanced features. Find out more about their whitelabel option here.