We are extremely excited to have launched a conveyancing industry first solution with the release of Ruby, our AI-driven chatbot.
Ruby provides helpful guidance to the Realtime platform, answering questions and stepping users through specific features and processes when you require help with natural language and an easy back and forth dialogue. The machine learning sitting behind her trains her with every interaction.
She’s another technology first for conveyancers.
It’s our belief at Realtime, that conveyancers deserve the very best technology including automation and AI to help them deliver amazing services to their clients, support their teams and strengthen their businesses.
Our vision and mission is to empower conveyancers and their businesses with the latest technology and while she is a first step, we’re very proud about the launch of Ruby.
When you’re next inside Realtime, speak to Ruby and ask her questions just the same way as you would to a member of the Realtime support team.
The more our clients use Ruby, the smarter she gets. If you ask her a question that she doesn’t know the answer to, she will escalate it to a member of our team and we incorporate it into her training.
As an AI, Ruby is on duty 24 hours a day and seven days a week, providing conveyancers with help any time they need it, even out of hours and on weekends.
We know many conveyancers use weekends to catch up on tasks and it can be frustrating if you need help in a new system but there’s no one rostered on. The really great thing about Ruby is that she’s both helpful and cheerful no matter what time it is!
To access Ruby’s help, users click on the chat icon in the bottom right corner of Realtime TMS. Ruby can be accessed from any page or matter within Realtime for instant assistance
Uses can also rate Ruby’s responses based on how helpful they are by clicking the ‘thumbs up’ or ‘thumbs down’ icons.
“For conveyaners to grow and thrive in a digital future, we need to embrace AI into our businesses and use it to strengthen good processes,” said Realtime Conveyancer founder and CEO, Kylie Dillon.
“I strongly believe AI will not replace conveyancers – because clients will always want personalised and attentive service at such an important time as settling on a property, especially if it is a home – but the future is definitely collaborative partnership between technology and human expertise.”