Education

Proptech TV Perth with Realtime Conveyancer

At the AICWA Conference back in July, our marketing & communications officer, Katelyn sat down with Ash from the WA Proptech Hub to talk about all things innovation, proptech in WA and, of course, Realtime Conveyancer.

In this episode of Proptech TV, we talk about the catch-22 facing business owners who are actively seeking ways to make their business more efficient but feel like they’re too busy to implement those changes. Users who’ve made the switch to Realtime have told us that once they committed to making the change, they now have all this time back in their day. They’re free to do other things in their business, like networking or spending more time with their family.

We also dived into the (in our opinion, very likely) prospect of WA becoming the Proptech Capital of Australia and the importance of surrounding yourself with like-minded people who are invested in growing together.

Watch the full episode now and read the transcript below.

Sarah: So we’re still here at the AICWA Future Focus conference and I’ve found Katelyn from Realtime Conveyancer.  How are you Katelyn?

Katelyn: I’m good thanks, Sarah. How are you?

Sarah: How you feeling the vibe today?

Katelyn: It’s fantastic, everyone is just so excited to be here. I’ve been to I think 5 or 6 conferences now and the vibe is next level this year.

Sarah: It is, I had to just literally drag you away from the table.  So Realtime Conveyancer being around now this is what their second conference?

Katelyn: Third conference.

Sarah: That’s exciting. It’s a game changer for WA.

Katelyn: It really is. I was thinking back to our first conference and you know we hadn’t really gone live. We’d done some beta testing but now we’re well and truly in the market. The feedback that we’re getting is phenomenal and the number of people that have come up today to chat to us and say like I need to do this. Now’s the time.

Sarah: Exciting and now big interviews with the Prop Tech Hub.

Katelyn: Absolutely, I’ve made it!

Sarah: You feeling okay big TV star?

Katelyn: Feeling all good!

Sarah: Your makeup’s done, you’re looking amazing.

Katelyn: Well no I’ll just say you didn’t give me any prior warning about this.

Sarah: You look absolutely beautiful. All right well let’s not hold you back let’s go see Ash.  Thanks for joining us and look forward to hearing what you’ve got to say. Thanks Katelyn.

Ash: Back again, here with Katelyn from Realtime Conveyancer. Thank you for being on the show.

Katelyn: No worries.

Ash: So, we’re at the conference – Future Focus. What does future focus mean to you?

Katelyn: Well, we are all about taking traditionally quite a paper-based process of conveyancing and digitalising it and more than that actually taking it into the future. Future-proofing conveyancing businesses so making sure that they’ve got the tools and they’re empowered to actually run their business in a modern way.

Ash: Very relevant obviously to a conveyancing association right?

Katelyn: Yes, absolutely.

Ash: Because you’re streamlining that whole process. So, what are some of the challenges facing conveyancers right now?

Katelyn: I think a lot of it is the unknown. It’s quite daunting to be faced with the prospect of turning what you do day to day up on its head and completely changing the way that you run your business.  It is a hard thing to do in baby steps, I guess. What we’re what we’re getting the best feedback is the firms that do just jump in head first but it takes a lot to get to that point. To be confident to do that.

Ash: Yeah and you know Innovation I guess with the conveyancers are they adopting it you know easily and willingly or does it take you know a while to get them on board and understanding and seeing you know what the benefits are for them?

Katelyn: The benefits are very apparent to everyone that we speak to straight away. The market is so busy at the moment so what we’re finding is that it’s just having the time to actually sit down and make those changes that is the biggest challenge at the minute. But once they do make those changes they get all this time back in their day and it frees them up to do other things in their business to make it even more efficient.

Ash: So over the next 12 months you know what’s important to you guys and what are you going to be trying to achieve?

Katelyn: We really just want to empower as many businesses as we can to work in modern ways.  So give them the tools help them to succeed and grow their businesses.

Ash: So a conveyancer out there that’s watching this or someone in that space how do they actually contact Realtime and begin the process?

Katelyn: Yeah so you can just jump on our website so realtimeconveyancer.com.au and you can book a demo in and Alannah or one of our team will be able to come out and show you exactly what the platform can do for your business.

Ash: So you know Alannah or one of the team members comes out you know what does a business do? Do they set up an account and then how do they really you know get involved and actually get it to work for them?

Katelyn: So, once you’ve decided that this is what you want to do in your business you can apply to join Realtime. It’s just a form that you fill out on our website. We go through all of the setup with you. We’ll even, down to things like your email signatures – we’ll import those into the program for you. We’ll set up all your Integrations with PEXA and your ID services and things like that. And then you’re good to go! We’ll take you through some initial training but what we find is most people like to sit down and have a bit of a play and come back with some questions so we guide them over a series of you know four to six weeks.  Checking in continuously, to make sure that you know everything’s OK.

Ash: So over the past sort of few years it’s been a bit of a property boom lots and lots and lots of transactions and all indications are that it’s going to slow down a little bit. I guess that’s going to give conveyancers a bit of time to breathe and try these new things but how is that going to you know affect your business moving forward?

Katelyn: For us it will really give us an opportunity to cement some really cool new features. So at the moment there’s a lot of we’re spending a lot of time on innovating and um coming up with our road map, I guess for where we want to be in the next 5, 10, 15 years.  But yeah we’ll just get a bit more of an opportunity to sit down hold conveyancers hands just that little bit more while in the background we can continue to work on those features.

Ash: Because you’re operating in Western Australia and South Australia?

Katelyn: Yes.

Ash: Is there plans to go to other states in territories in Australia?

Katelyn: I don’t know.

Ash: And when will that kind of you know happen? Is there sort of like a roadmap of Australia domination, International domination? So it’s not on the white board in the office?

Katelyn: Well see I work remotely so it could well be on the whiteboard.

Ash: Oh lovely but South Australia has been the second market you’ve entered and how’s that going?

Katelyn: It’s going really, really well. So one of our beta testers settled their first property on Realtime this week.

Ash: Incredible.

Katelyn: So that was a very exciting milestone for us and the feedback that we got from them was phenomenal.

Ash: Oh that’s lovely. Bringing you back to today’s conference what are you hoping to achieve from being here?

Katelyn: For us, it’s really just getting in front of WA conveyancers, seeing people that we often we only connect with once a year at these events.  All of us are ex-conveyancers ourselves so you know we’ve worked side by side all of these people it’s really great just to catch up and see how everything’s going for them and if we can you know impart a little bit of um you know a few tips and tricks to make their lives a bit more efficient and give them some more time in their day then that’s a bonus.

Ash: Yeah sure so this year PropTech Hub WA declared that Perth will be the proptech capital of Australia within the next 365 days. Do you think that’s possible?

Katelyn: Absolutely!

Ash: And what would it mean to you guys to be you know in WA, operating from WA, you know with a hundred or hundreds of other innovators you know all in the same backyard and being able to learn from them?

Katelyn: I think um it’s really important to surround yourself with like minded people, We can only grow if we’re around people that want to build us up so to be around people like that constantly is only going to benefit all of us.

Ash: Agreed. Well thank you so much for being on the show, thank you very much for watching and we’ll see you next episode. Until then take care.

Media Releases

Join us in welcoming Ruby!

We are extremely excited to have launched a conveyancing industry first solution with the release of Ruby, our AI-driven chatbot. 

Ruby provides helpful guidance to the Realtime platform, answering questions and stepping users through specific features and processes when you require help with natural language and an easy back and forth dialogue. The machine learning sitting behind her trains her with every interaction. 

She’s another technology first for conveyancers. 

It’s our belief at Realtime, that conveyancers deserve the very best technology including automation and AI to help them deliver amazing services to their clients, support their teams and strengthen their businesses. 

Our vision and mission is to empower conveyancers and their businesses with the latest technology and while she is a first step, we’re very proud about the launch of Ruby. 

When you’re next inside Realtime, speak to Ruby and ask her questions just the same way as you would to a member of the Realtime support team. 

The more our clients use Ruby, the smarter she gets. If you ask her a question that she doesn’t know the answer to, she will escalate it to a member of our team and we incorporate it into her training.

As an AI, Ruby is on duty 24 hours a day and seven days a week, providing conveyancers with help any time they need it, even out of hours and on weekends. 

We know many conveyancers use weekends to catch up on tasks and it can be frustrating if you need help in a new system but there’s no one rostered on. The really great thing about Ruby is that she’s both helpful and cheerful no matter what time it is!

To access Ruby’s help, users click on the chat icon in the bottom right corner of Realtime TMS. Ruby can be accessed from any page or matter within Realtime for instant assistance

Uses can also rate Ruby’s responses based on how helpful they are by clicking the ‘thumbs up’ or ‘thumbs down’ icons. 

“For conveyaners to grow and thrive in a digital future, we need to embrace AI into our businesses and use it to strengthen good processes,” said Realtime Conveyancer founder and CEO, Kylie Dillon.  

“I strongly believe AI will not replace conveyancers – because clients will always want personalised and attentive service at such an important time as settling on a property, especially if it is a home – but the future is definitely collaborative partnership between technology and human expertise.”

Education

Proptech lessons from the US

I was honoured to attend the REACH PortCo 2023 event – a gathering of founders from REACH programs around the world and part of Second Century Ventures – the biggest residential proptech VC fund in the world. 

It was truly inspirational to hear from so many founders who now have successful tech businesses after working through the many challenges and hard times – and the incredible highs – that come from launching transformative technology.

The three days in San Diego were full of great conversations and very personal stories that gave me new insights into what being a tech entrepreneur is really like and – because this was being held in the US – on a scale that is vastly different to WA or even just Australia. 

It was a real gift to meet people who have been through similar challenges to what we’ve gone through launching Realtime Conveyancer, and hear advice from those who have already successfully gone through the growing pains of scaling a proptech startup into something much bigger. Here are my key takeaways:

  • Be passionate about your vision: The most inspiring stories and successful proptechs are those whose founders are passionate about their technology, the problems their clients have and their vision to fix it. They truly love what they do. 
  • Advocate for your industry: Proptechs fix long-standing industry problems but we need to love the industries we serve and ensure our technology is robust, does what it says it will do and genuinely reflects the needs of our customers. 
  • Remember why you fell in love: Like any long-term relationship, you can fall out of love from time to time either with your tech or your customers, but it passes. You need to keep reminding yourself about the qualities that brought you together. 
  • Don’t listen to your inner imposter: We all have people in our lives in business who will criticise us but often it is the voice in our own heads that is the cruellest. Moments of doubt are normal. 
  • Surround yourself with great people: At times when you feel a bit overwhelmed, there is nothing better than genuinely connecting with great people, learning from them and solving the problems of the world – ideally with a margarita! 

Being a proptech founder is a very different world from conveyancing. But it was also interesting to reflect on how well a background and skills in conveyancing have served me moving into this new and exciting field. 

At Reach, I felt like I was part of a family and an exclusive crazy, relentless group who were all coming from the same space and mindset. Just in the same way that when you put a bunch of conveyancers into a room, they all have a shorthand of shared experience, being in a room full of founders gave us a verbal shorthand of knowing exactly what people were talking about with minimal explanation and no judgment. 

The world of startups is a big place and it’s full of people who genuinely want to help each other Realtime Conveyancer is truly honoured to be part of such a cohort. 

Education

How technology is enhancing the human experience in conveyancing

The human touch has always been prized in the realm of conveyancing, where the intricacies of property transactions meet financial and legal complexities. After all, buying or selling a property is often one of the most significant transactions in a person’s life. Clients want reassurance, personal attention, and a seamless experience. But what if we told you that when thoughtfully integrated, technology doesn’t diminish this personal touch but can, in fact, enhance the human experience in conveyancing? In this blog, we’ll explore how the marriage of technology and conveyancing can result in a more human-centric, efficient, and client-focused process.

A conveyancer’s greatest asset is their human connection.

Traditionally, conveyancers have been valued for their personal touch. They provide clients expertise, guidance, and security throughout the property transaction journey. Clients appreciate the ability to reach out, ask questions, and receive prompt, empathetic responses. However, repetitive, time-consuming administrative tasks can sometimes hamper this personal touch.

Technology is an efficiency enabler.

Enter technology. Often, it is seen as a potential threat to the human-centric approach in many industries, including conveyancing. The reality is quite different. Modern conveyancing platforms, like Realtime Conveyancer, have been carefully crafted to empower conveyancers, not replace them. With Realtime Conveyancer, manual, repetitive tasks can be reduced by up to 75% through automation and time-saving features. 

Conveyancers can free themselves from the shackles of laborious paperwork and no longer spend disproportionate hours on administrative chores. Instead, this newfound time can be channelled where it matters most: towards clients and their unique needs.

Conveyancers can reinvest these saved hours into fostering more profound, meaningful connections with their clients. They can devote extra time to comprehensively understanding client requirements, addressing concerns, and providing expert guidance. This transformation enables them to be the trusted advisors their clients need in the complex realm of property transactions.

Networking and partner engagement

The conveyancing process doesn’t exist in isolation. It involves various stakeholders, from real estate agents to mortgage brokers. Building solid relationships with these partners is essential for a successful transaction. Technology doesn’t replace these connections but enhances them. Conveyancers can use their newfound time to network, collaborate, and forge deeper relationships with referral partners.

Empowering clients with knowledge and information

While technology plays a vital role in the background, it’s not meant to replace face-to-face interactions; instead, it supports them. Clients still crave that personal connection—the reassurance of sitting across from their conveyancer and discussing their concerns. Technology enables conveyancers to offer these interactions more efficiently.

In the modern conveyancing landscape, clients are tech-savvy and desire transparency and involvement. This is where technology, like the Pathway to Settlement (PTS) app, comes into play. PTS isn’t just about streamlining processes; it’s about involving clients in their property journey.

With PTS, clients can stay informed about the progress of their transaction right from their smartphones. They can track milestones, receive updates, and interact with their conveyancer more meaningfully. Rather than feeling disconnected from the process, clients can actively participate, fostering a stronger connection between them and their conveyancer.

Digitising conveyancing really is a win-win for all

In the evolving world of conveyancing, integrating technology is not a threat to the human experience but a means to enhance it. Technology allows conveyancers to regain valuable time, which can be dedicated to building deeper client relationships, networking with partners, and facilitating meaningful face-to-face interactions.

Furthermore, companion apps like PTS empower clients, giving them transparency and control over their property transactions. It’s a win-win for everyone involved—the conveyancer, the client, and all the stakeholders in the property transaction.

So, the next time someone raises concerns about technology devaluing the human experience in conveyancing, you can confidently explain how technology, when thoughtfully integrated, can, in fact, create a more human-centred and efficient process for all parties involved.

Media Releases

Realtime Conveyancer Wins the Efficiency & Optimisation Award at the 2023 Proptech Awards

Last week, we had the honour of attending the prestigious third annual Proptech Awards, hosted by the Proptech Association Australia in Sydney. We are thrilled to announce that Realtime Conveyancer emerged as the proud winner of the Efficiency & Optimisation Award for Most Innovative Startup!

The Proptech Awards are an important celebration of the remarkable achievements and groundbreaking innovations within the property technology industry. Held at The Fullerton Hotel, over 350 people gathered to celebrate the winners of over 30 awards.

Kylie Davis, Founder & President of Proptech Association Australia, alongside Peter Schravemade, Managing Partner of REACH Australia, co-hosted the sold-out event, commending the breadth and depth of the Australian proptech innovation ecosystem across the entire real estate value chain.

Realtime Conveyancer proudly took home the Efficiency & Optimisation Award for Most Innovative Startup, an acknowledgment of our commitment to providing cutting-edge solutions and transforming the conveyancing experience for our valued clients. The award is a testament to the hard work and dedication of our incredible team at Realtime Conveyancer.

We extend our heartfelt gratitude to the Proptech Association Australia, the event organisers, and the esteemed panel of over 50 expert judges from Australia and overseas, who meticulously assessed 153 high-calibre entries to select the deserving winners.

We also want to congratulate our fellow finalists in the Efficiency & Optimisation category, Property Inc., Propti, Realbot.com.au, and REMSUITE. Being recognised alongside such esteemed industry players is an honour in itself, and we are proud to be part of a vibrant proptech community that pushes the boundaries of innovation.

At Realtime Conveyancer, our mission is to empower conveyancers with cutting-edge technology that simplifies workflows, streamlines processes, and enhances the overall conveyancing experience. Winning this prestigious award reaffirms our commitment to driving innovation in the industry and delivering exceptional value to our clients.

We would like to extend a special thank you to our clients and partners for their continuous support and trust in Realtime Conveyancer. Without your valuable feedback and collaboration, this achievement would not have been possible.

As we celebrate this exciting milestone, we are more inspired than ever to continue our journey of innovation and excellence in the proptech space. We look forward to further enhancing our platform, bringing more groundbreaking features, and continuing to provide exceptional value and support to our incredible clients.

Education

5 tech trends impacting property conveyancing

Conveyancing is one of the last industries in the property ecosystem to be impacted by digital disruption. But don’t worry, it’s coming! Rather than being afraid of it, however, we can take comfort from the fact that so many industries adjacent to us – real estate and finance especially – have been through it before us and learn from their experiences. But even though our bigger brothers may be ahead of us on the adoption curve, we still need to adapt it to the issues and processes specific to conveyancing.

So here are some of the biggest tech and social trends that are fundamentally changing how conveyancing is going to be conducted in Australia.

Service Expectations

Customer expectations of good service have fundamentally changed over the past 10 years, and they continue to evolve. More than just corporate placations and cookie-cutter standards, clients today want service that is personalised, immediate, and recognises their needs – even if they don’t know what those needs actually are! You can blame big data for this. It’s understanding of our preferences based on literally millions of activities and the ability to serve information that is both useful and timely regardless of the time of day or what platform we are in and predict what we are going to need next. This has made it hard for mere human processes to keep up. In such an environment, traditional communication methods of email and telephone are both too slow, prone to misunderstanding and inferior no matter how much you like the person at the other end. They’re an important compliment to great service in the new world, but on their own, they just don’t cut it.

Big Data, Automation and AI

Everywhere we go and everything we do these days leaves a vapour trail of data behind us. It’s produced with every interaction we have with our mobile phones, on our desktops, and even just walking captures data about where we’ve been. And then there are the email lists we sign up for, the online shopping we do and the social media activity we engage with. The bigger the datasets, the bigger the picture about who we are and our personal preferences, allowing our interactions to become more and more personalised.

Big data is the fuel that drives automation and AI, and it is removing much of the manual work out of conveyancing, allowing more processes to be automated and reducing the amount of repetitive work done by humans. In conveyancing, this means client data being automatically pulled into forms rather than retyping, digital signatures being requested and recognised, information automatically moving to the next stage and documentation being ‘preflight checked’ by bots rather than humans. The end result is faster transactions with fewer errors and rework. 

The Corporatisation of Real Estate

The irony of Australia’s residential real estate industry is that it is the country’s single biggest asset class and favourite way to invest, yet we’re largely a cottage industry managed and run by small businesses. There’s nothing wrong with that, but in coming years, it is likely to start to change with the growth of build to rent, resulting in more multi-family housing being owned by large corporates, especially superannuation funds.

The financial and mental cost of running a business – and the sheer weight of needing to manage so much in terms of technology, security, automation and service centres – also means mergers and acquisitions are likely to become more common as we see fewer but larger businesses emerge. This trend is especially likely to impact conveyancing with our legacy of small three or so-person operators. Expect to see bigger conveyancing businesses that are more streamlined, tech-supported and with teams with more specific job descriptions that are narrow and deep rather than broad generalist conveyancing.

Scaling and End-to-End Processes

One of the most stressful parts of the conveyancing process for buyers and sellers is understanding the stage of the transaction, how far there is still to go and what kind of information needs to be compiled in order to clear the next hurdle. Tech systems that deliver end-to-end transaction management reduce this stress considerably by allowing clients to see at a glance what stage their purchase or sale is at and what else needs to be completed.

Delivering this clarity to clients also has major benefits to conveyancers. There are fewer daily interruptions from people wanting to check in and understand “where we’re at”, less chasing of clients to provide vital information without which settlement can be delayed (creating even more stress) and a clearer understanding for conveyancers of the project management required across a team, and where bottlenecks or additional resources may be required.

In addition, giving both real estate agents and buyers and sellers visibility of the conveyancing process improves market education resulting in a better understanding of the work that conveyancers do and the value we add.

Cyber Security and Risk Management

The irony is that there is more payment security in purchasing a pizza online than there is in buying a million-dollar property. It should be no surprise, therefore, that every week there is another tale of property transactions being intercepted by scammers stealing hundreds of thousands of dollars in the form of deposits, payments and bonds.

Cyber fraud is now at an industrial scale, with thieves no longer just lone hackers sitting in a bedroom, but warehouses of scammers globally hunting deliberately for targets. Real estate, with its high value transactions and traditionally low security practices makes us extremely vulnerable. Sharing bank account details, contracts and identification documentation over email are all common ways that we expose ourselves on a daily basis and in the new world of cyber threat, it’s not a case of if we get hacked, but when, especially given it can happen as easily as clicking on a link when we’re tired or not concentrating.

Cyber secure transaction spaces are the way forward. Only those invited can access these password-protected and locked virtual rooms, but once inside, documents and identification can be shared, and payments made securely. Secure conveyancing rooms can also be connected to systems like Pexa, allowing the settlement to be securely lodged at the end, de-risking the entire process and helping both conveyancers and their clients feel a lot less stress.

Media Releases

Realtime’s innovation and dedication to cyber-security recognised in 2023 Proptech Awards

We are thrilled to announce that Realtime Conveyancer has been selected as a finalist in three categories for the prestigious 2023 Proptech Awards by the Proptech Association Australia!

The Proptech Association Australia has recognised our commitment to innovation, efficiency, and leadership within the proptech industry. These nominations underscore our dedication to revolutionising the conveyancing process and delivering breakthrough solutions to our valued clients.

Realtime Conveyancer has been named a finalist in the following categories:

  • Consumer Proptech (Startups) for our Pathway to Settlement App: Our Pathway to Settlement app has been acknowledged for its exceptional contribution to enhancing the consumer experience. This innovative app empowers buyers and sellers, providing them with real-time updates, seamless settlement tracking, and peace of mind when exchanging documents and financial information throughout their property journey.
  • Efficiency & Optimisation (Startups) for our Transaction Management Software: Realtime Conveyancer’s Transaction Management Software has been recognised for its outstanding efficiency and optimisation capabilities. Our powerful software streamlines the conveyancing process, enabling practitioners to work smarter, faster, and more productively.
  • Proptech Leader of the Year – Kylie Dillon: We are proud to announce that our founder, Kylie Dillon, has been named a finalist for the prestigious Proptech Leader of the Year award. This recognition highlights her visionary leadership, relentless pursuit of excellence, and commitment to driving positive change within the industry.

We would like to express our sincere gratitude to the Proptech Association Australia for this honour, as well as to our incredible team and clients who have been instrumental in our success. We are inspired and motivated to continue pushing boundaries, reshaping the future of conveyancing, and delivering unparalleled value to our clients.

We would also like to extend our sincere congratulations to all the finalists and nominees in the 2023 Proptech Awards! Being part of such a dynamic and innovative community is truly inspiring, and we applaud your dedication and achievements. Together, we are shaping the future of real estate through technology and revolutionising the way we transact, engage, and experience the property market.

To learn more about the Proptech Association Australia and the 2023 Proptech Awards, please visit the official awards announcement.

Stay tuned for updates as we eagerly await the awards ceremony in July, where we will celebrate these exciting achievements. We sincerely appreciate your continued support and trust in Realtime Conveyancer.

Media Releases

Realtime Conveyancer Shines Bright at the Proptech Hub WA Awards

We are delighted to announce that Realtime Conveyancer has emerged as the winner in not one, but two categories at the esteemed Proptech Hub WA Awards. Our dedication to innovation and transforming the conveyancing industry has earned us the prestigious titles of Cyber Safe Proptech of the Year and for our founder, Kylie Dillon, the Proptech Entrepreneur of the Year.

We extend our heartfelt gratitude to the Proptech Hub WA Awards for organising this incredible coming-together with like-minded, trailblazing people and for recognising our efforts in driving positive change within the industry. It is an immense honour to be acknowledged in particular for our commitment to cyber safety.

We would also like to congratulate our fellow finalists. In the Cyber Safe Proptech of the Year category, we commend the exceptional innovations showcased by Scantek and Mapizy, who are making significant advancements in cyber safety within the proptech space. We also want to acknowledge the outstanding achievements of Tom Young of UDrew and Kris Zima of Stash Property, who were finalists in the Proptech Entrepreneur of the Year category.

We express our deep gratitude to our valued clients and industry partners for their unwavering support and trust in Realtime Conveyancer. We remain committed to pushing boundaries, introducing transformative features, and revolutionising the way conveyancers work. Together, we will create a future where efficiency, transparency, and success are the norm in conveyancing.

Thank you for being a part of our remarkable journey. Stay tuned as we continue to innovate and bring you more exciting updates.

Education

Kylie Dillon of Realtime Conveyancer on turning an ambitious vision into a reality

Kylie Dillon, Co-Founder & CEO, Realtime Conveyancer Australia

I’m often asked about the vision behind Realtime Conveyancer and what we set out to achieve.

Simply put, Realtime Conveyancer automates the process of buying, selling and settling properties every step of the way, from “contract to keys”.

Transparency is increased and the process of transferring ownership changes from a disjointed, multi-layered and complex set of transactions to a single workflow that prioritises simplicity and human connection.

From the early days of bootstrapping the business, through the exciting stage of capital raising, and down to our launch in WA, it’s been an amazing journey with its fair share of twists and turns.

Through it all we’ve been firmly focused on a single truth: that the market was crying out for a solution to the pain points plaguing the conveyancing process in Australia. One that puts people first.

The inspiration for Realtime Conveyancer

Conveyancing has always been a calling for me and from the time I first stepped into my first office nearly 20 years ago, I knew it was something I’d be doing for the rest of my working life.

“Playing a small (but crucial) role in helping buyers realise their dream of owning a home is my inspiration and my passion.”

Our primary aim is to bring buyers into the mix and allow them to see what’s going on. It’s about allowing them to develop a sense of trust in the person looking after them, knowing that person has their back and can settle the property on time.

And it’s not just the buyers that benefit. What sets Realtime Conveyancer apart is having a single, powerful platform at everyone’s disposal. The rewards are there for all – real estate agents, brokers, conveyancers, buyers and sellers.

The problem with traditional conveyancing

Conveyancing has traditionally been a paper process. And with paper transactions come risks and inefficiencies.

There are so many moving parts and things can easily fall through the cracks. Disgruntled, disengaged parties are par for the course. Chasing down crucial documentation is a constant bugbear. And the whole process can often take far longer than it needs to.

As it turns out, those timeworn excuses trotted out in the schoolroom by sloppy students also apply in the conveyancing world. Conveyancers have heard it all, from “snails have eaten my contract” to “I’m sorry, it’s been left out in the rain”!

When things go pear-shaped, as they often do in complex transactions, the fallout can be far-reaching.

According to research, around a third of buyers across all states report that the settlement process is either stressful or extremely stressful.

“It’s perhaps no surprise then that buying a house is up there with divorce and bereavement as one of the most challenging life events people will ever experience.”

The digital journey and the role of proptech

When I started out in business there was a lot of talk about electronic conveyancing but not a lot of action.

It was really just a twinkle in the eye of the industry, and many thought we’d all be retired before it came to fruition. Even so, we knew the systems we were using weren’t going to stand the test of time.

PEXA, an organisation I’m proud to have been part of (in a contract role for over two years), was pivotal in kick-starting change in the digital lodgements space. It’s where I started working with Realtime Conveyancer’s co-founder, the late Mike Price, whose vision and values have been instrumental to our success, and whose legacy lives on in the platform.

Fast forward to 2023, and with the benefit of game-changing proptech advances, we’ve now got all the tools at our disposal to scale and make digitally-led conveyancing a real-world reality.

The conveyancer of the future

With Covid impacting the industry and legislation and compliance growing ever more complicated, the conveyancer’s job has increasingly become one of task-driven tyranny.

“Harnessing a technology platform like Realtime Conveyancer is incredibly liberating, and opens conveyancers and property practitioners up to a new way of working.”

By eliminating low-value, repetitive activities, Realtime Conveyancer simultaneously lays the foundation for healthier and more profitable business partnerships to flourish.

Join us in the brave new world of conveyancing

We’re constantly trying to “out-innovate” ourselves by looking for better ways to do things. And the question we continually ask is: “Is this going to provide an amazing experience for the consumer?” If it doesn’t, we don’t do it.

Join us on the journey to a brighter (conveyancing) future by requesting a demo, and learn how you can:

  • Streamline workflow so that the average time of settlement is reduced.
  • Make the conveyancing process more transparent and ensure all parties have the information they need at every point in the transaction.
  • Free up time in your conveyancing practice so you can move from paper-pusher to trusted advisor.
  • And, finally, make property purchases and settlements less stressful and more fulfilling for agents, brokers, buyers and sellers alike.

Kylie Dillon is Co-Founder and CEO of Realtime Conveyancer Australia.  She is also a member of the Board of the Proptech Association Australia where she serves as the WA Chapter Lead. 

Media Releases

Realtime Conveyancer Shines as Double Finalist in PEXA Proptech Hub WA Awards

We are delighted to share the exciting news that Realtime Conveyancer has been recognized as a finalist in two prestigious categories at this year’s highly anticipated PEXA Proptech Hub WA Awards. This recognition further solidifies our commitment to excellence and innovation in the real estate industry.

We are honoured to be selected as a finalist in the Cyber Safe PropTech of the Year category, alongside other exceptional finalists, Scantek and Mapizy. This category celebrates PropTechs that prioritise data security and demonstrate critical infrastructure capability. We are proud of our commitment to implementing robust processes to protect sensitive and personal information while complying with data rights and ownership. We would also like to extend our gratitude to REIWA for sponsoring this award, recognizing the importance of cyber safety in the PropTech space.

Additionally, we are thrilled to announce that our founder, Kylie Dillon, has been named a finalist in the highly coveted PropTech Entrepreneur of the Year category. This category acknowledges outstanding founders, directors, or CEOs who possess a remarkable entrepreneurial spirit in driving innovation within the PropTech industry. We extend our congratulations to our esteemed co-finalists Tom Young of UDrew and Kris Zima of Stash Property.

These nominations are a testament to our team’s dedication, passion, and commitment to providing cutting-edge solutions to the conveyancing industry. We strive to lead the way in delivering exceptional experiences and driving positive change within the industry.

We would like to express our gratitude to our incredible team, clients, and partners for their ongoing support and collaboration. It is through their collective efforts that we have achieved this significant recognition. We remain dedicated to continuously innovating and delivering the highest standards of service to our clients and the broader real estate community.

The winners will be announced at the highly anticipated PEXA Proptech Hub WA Awards ceremony in June, and we eagerly anticipate the results. Regardless of the outcome, being recognised as finalists alongside such esteemed companies and individuals is an honour in itself.

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