Education

New calculator helps conveyancers understand savings

A new online calculator has been created to help conveyancers understand the benefits of using the latest cloud-based and paperless technology to improve their practice. 

The Realtime Conveyancer calculator identifies in detail how many hours conveyancing practices can save, the additional number of Matters they can complete and the additional revenue they can earn with their current team in just a few clicks. 

It demonstrates that a typical conveyancing practice can improve their productivity by 42% and increase their workload by 20% – all while reducing the hours they need to spend in the office. 

For a three-person conveyancing firm, this translates into the ability to handle an additional 288 files a year, earning more than $172,000 in revenue while reducing the time worked by more than 1000 hours, the calculator shows. A team of 9 people are able to handle an additional 960 files across the year and earn more than $575,000 in additional revenue with a reduction of 3600 hours of overtime annually. 

The founder and CEO of Realtime Conveyancer, Kylie Dillon, said the calculator demonstrates how conveyancers can handle more Matters, earn more money and yet go home earlier because they’ll work fewer hours.

It also identifies the hidden costs inside their current workflows, including overtime, and how technology could both reduce the business risks and significantly improve their revenue – without a lot of extra work. 

“Most conveyancers will tell you that overtime isn’t an issue for them because they don’t pay it, but even unpaid overtime has a cost for your team members and your business, through stress caused by long hours, burnout and needing to give staff members time in lieu,” Kylie said. 

“But most importantly, the calculator helps conveyancers visualise the benefits of Realtime by showing them how much extra they can earn while still having a workload that is more manageable and flexible.” 

The calculator works for conveyancing practices of any size. To use the calculator, conveyancers type in the size of their team, the number of Matters they typically handle in a month, and the amount they typically charge per Matter. 

The calculator then identifies the annual number of Matters the practice handles across the year, the revenue that earned, wages bill and most importantly, the number of hours it takes for the team to complete the work, including the overtime required. 

Kylie said the algorithm behind the calculator was based on a Time and Motion study conducted in 2023 that analysed the performance of conveyancing firms using Realtime Conveyancer and compared their productivity to what they used to achieve using legacy platforms. 

“From that study, we identified that it typically takes a conveyancing team 8.5 hours to complete a Matter using traditional methods, but this is reduced to just 5 hours using Realtime,” she said. 

“That’s because our unique paperless, cloud-based system automates many of the manual and administrative tasks of conveyancing, while also allowing multiple team members into the same file, and the ability to work from anywhere, meaning conveyancers are no longer tied to the office.” 

The calculator then applies a Matter fee of $599 as a base, but this can be overwritten.

“We used the lowest fee we know that is advertised out in the market to ensure that our predictions about increased revenue were conservative,” Kylie said. “Obviously, if you charge more per Matter, your earnings and savings will be considerably higher.” 

Kylie said the calculator was just one way that Realtime was working to help conveyancers understand the benefits of adopting technology were worth the effort of changing systems. 

“Our clients tell us that our technology makes them 50% faster and 100% happier which we love, but our favourite stories are those where clients tell us that they’re getting their quality of life back by being able to attend family events, or go home early to be with the kids after school since using our platform,” Kylie said. 

“The combination of those anecdotes and the work we’ve done with the study and the calculator mean that we’re very confident that after moving to Realtime Conveyancer, you and your team will be able to handle more files, earn more money and even go home on time.”

Try the Realtime Calculator

Education

Navigating Client Communications: Balancing Availability with Productivity

Effective client communication sits at the centre of every transaction. It is crucial for building trust, managing expectations, and, ultimately, ensuring successful property settlements. However, for many conveyancing business owners, traditional client communication methods – such as phone calls, emails, and in-person meetings – can be time-consuming and inefficient and often cause stress among team members. Our previous article looked at the financial and non-financial costs (including the toll on mental wellness) of these constant interruptions and work fragmentation that typically plague conveyancers. 

So, on one hand, conveyancers are overwhelmed by communication. But at the same time, consumers are demanding even more transparency and immediacy in the communication around their property settlement. As a business owner who cares not only about your team’s wellbeing but also about your clients and the business’s bottom line, how do we satisfy everyone? 

The answer? Leverage technology. Implement tools to streamline and automate the communication pipeline to enhance client communication while reducing the manual burden on conveyancers. Fortunately, innovative solutions are available that can facilitate communication processes, improve client satisfaction, and alleviate the stress and overwhelm experienced by your team.

Streamlining Communication Processes with Technology

Realtime Conveyancer offers industry-first solutions, such as app-based communication through the Pathway to Settlement consumer app, which automates client updates, reducing the need for constant phone calls and emails. Pathway to Settlement enables you to leverage app-based, automated communication, update your clients, and allow them to track the progress of their transactions 24/7 without the need for constant phone calls or emails. This not only improves the client experience but also frees up valuable time for your team to focus on higher-value tasks.

Other tools conveyancing businesses could consider include automated quoting processes and chatbots to provide clients and potential clients with accurate information and responses in real-time. Web-based instant quote tools provide clients with accurate and timely quotes without requiring manual calculations, lengthy phone calls, or back-and-forth emails. This saves time for your team and ensures consistency and transparency in your pricing.

For those willing to lead the way with communication technology, chatbots can handle basic client enquiries, such as general information about the conveyancing process and documentation requirements. By implementing chatbots on your website, you can provide instant responses to common queries, freeing up your team to focus on more complex tasks and reducing the need for constant interruptions.

Finally, conveyancers can leverage SMS messages to send regular updates to clients, informing them of important milestones and deadlines throughout the conveyancing process. SMS messages can be used to keep your clients in the loop without requiring lengthy phone calls or email exchanges, allowing your team to maintain productivity and focus.

Establishing Processes for Effective Communication

While the modern communication technologies mentioned above offer numerous benefits, it’s crucial to establish processes and boundaries to ensure that convenience does not come at the expense of productivity or client relationships. Encouraging these alternative channels for non-urgent queries can help prevent interruptions and allow your team to focus on their work uninterrupted. This frees them up to have lengthy phone conversations with clients whose transactions are trickier or require more comprehensive support. 

Consider this scenario: You’ve sent your client a large packet of settlement documents to sign and return. Perhaps you post them, or more likely, you email them. When your client receives them, they call you to discuss some questions they have. Then, since they need to complete their ID check anyway, they decide to drop the signed documents back to their conveyancer in your office (without pre-booking a meeting) and chat about what’s next while they’re with you. 

Juxtapose this with the alternative scenario, where your office is leveraging available technology to reduce the impost of client communication whilst simultaneously empowering your client to be informed on the status of their transaction.

You send your client a large packet of settlement documents via Pathway to Settlement. They review them and call you with some questions. They sign the documents and return them to you via the app. At the same time, they action the ID request you sent them via your Virtual ID partner. The conveyancer receives the documents back, straight into their Realtime matter along with the completed ID, and marks off these tasks in their matter’s workflow. The client checks back in the Pathway to Settlement app to see that these milestones have been completed. 

Note that in the second scenario, you haven’t removed client communication. In fact, if anything, it could be argued that your client is even more informed about their transaction, given that they can view all of the pathway steps in their app. Your conveyancer has still been able to foster a positive relationship with their client when they go over the documents on the phone with them. But the time your conveyancer has spent overall is significantly reduced, freeing them to work on more pressing matters.

Supporting Team Wellbeing and Productivity

Implementing tools and strategies to support your team’s wellbeing and productivity is essential for creating a positive work environment and ensuring efficient client communications. As highlighted in our previous blog, the constant interruptions and work fragmentation experienced by conveyancing staff significantly disrupt concentration and elevate stress levels, ultimately impacting productivity, employee morale and client satisfaction.

To address these challenges, consider implementing task management software, such as Realtime Conveyancer, and use time-blocking techniques to help your team manage their workload more effectively. By providing your team with the resources and support they need to stay organised and focused, you can prevent burnout and ensure that client communications enhance productivity rather than detract from it.

Furthermore, fostering a culture of open communication and collaboration within your team can also improve wellbeing and productivity. Encourage team members to share insights, ideas, and best practices and provide professional development and growth opportunities. Research has shown that businesses that invest in their team’s development and create a supportive work environment have greater employee satisfaction, which can lead to superior client experiences.

Balancing Communication, Productivity and Employee Workload in Conveyancing

Finding the balance between accessibility and productivity is essential in business, but never more so than for modern conveyancing businesses. As explored throughout this article, leveraging technology can streamline client communications, offering greater transparency and on-demand information while supporting your team’s wellbeing and productivity.

By embracing innovative solutions such as Realtime Conveyancer’s Pathway to Settlement app, automated quoting processes, chatbots, and SMS updates, conveyancing business owners can streamline communication channels, enhance the client experience, and alleviate the burden on their team. These tools improve efficiency and empower clients to stay informed and engaged throughout the transaction process, fostering trust and satisfaction.

Education

What daily interruptions are costing your team and your business

The conveyancing industry in 2024 is fast-paced and, at times, incredibly stressful. We see many business owners who have yet to fully realise the transformative power of technology to streamline their operations, enhance their team’s efficiency, and, ultimately, improve their business’s bottom line.

Having sat with hundreds of conveyancers, it is apparent that much of the challenge lies in the day-to-day interruptions that conveyancing staff face – phone calls, client walk-ins, urgent emails and software outages. These interruptions significantly disrupt concentration and elevate stress levels among staff members. While seemingly short, research has shown that they are major productivity killers and can lead to increased errors, missed deadlines, and heightened employee burnout.

Let’s consider a typical scenario in a conveyancing office…

A conveyancer is deeply focused on balancing a matter for settlement when an urgent call from a client breaks their concentration and takes their attention to another matter. This disruption not only delays the task at hand but also requires a significant mental effort to regain focus, further exacerbating the employee’s stress and overwhelm.

The cumulative effect of these interruptions throughout the day can be profound. Longer working hours and a stressed workforce impact client satisfaction and the business’s reputation.

What does the research say about interruptions?

A University of California study examining the nature of interruption and fragmented work found that the mental and cognitive burden on employees juggling multiple tasks suggests a need for better tools and strategies to support task management. The authors surmised that technology can help workers maintain continuity in their work and more effectively manage interruptions, resulting in the potential for improved productivity and well-being in the workplace.

In the context of conveyancing, where precision and timely communication are necessities, the cost of interruptions extends beyond just the immediate loss of productivity. They also contribute to a higher error rate, increased operational costs, and, arguably most importantly, a deteriorating workplace culture that can affect employee retention and well-being.

So, what can we do about this issue?

Conveyancing business owners should look to the adoption of technology as a viable solution to these issues. Automation tools and software streamline repetitive tasks and offer their staff a more organised and efficient way to manage client communications and documents. This technological intervention can significantly reduce the need for manual input.

The result? Fewer opportunities for interruptions, allowing staff to concentrate on higher-value tasks that require their expertise and judgment.

When we look at the tools and technology available to conveyancers, modern solutions are equipped to overcome traditional limitations, such as software outages and are conducive to the growing trend towards flexible work arrangements. Cloud-based systems offer the advantage of remote accessibility, enabling team members to work flexibly and balance their personal well-being with professional responsibilities.

What happens when we address work fragmentation and interruptions?

In acknowledging the significant toll that day-to-day interruptions take on your operations and on your team, you can take the first step to improve your business’s bottom line and enhance your team’s wellness.

Integrating technology into conveyancing practices is about embracing a culture change that values efficiency, employee well-being, and client satisfaction. Business owners who recognise the intangible benefits of technology will be better equipped to foster a healthier, more productive work environment for their employees.

Investing in the right technological solutions can reduce disruptions, streamline your processes, and create a more efficient and happier workplace.

Education

Six Reasons to Upgrade Your Conveyancing Tech Stack

It is easy to stick to the familiar and continue doing things the way we’ve always done them. But as consumer expectations evolve and cyber concerns loom larger than ever, at the back of every conveyancing business owner’s mind is the thought, ‘How do I keep up, keep my business secure and stay competitive?”. Change can be daunting, and the thought of upgrading our tech stack may seem like an overwhelming task. However, upgrading your conveyancing technology is not only beneficial but essential for the growth and success of your business. 

Think of your tech stack as all of the technologies used in your office and how they work together and interact to support you in running your business and delivering your services to your clients. Over time, you might find that you have different accounts and software used for different things but that they don’t really talk to each other, and in fact, some may not even be relevant to you any longer. So, here are our top six reasons why reviewing and upgrading your tech stack is the smartest move you’ll make for your conveyancing business.

1. Efficiency Gains & Time Savings

Efficiency is key in the modern conveyancing process. By upgrading your tech stack, you can streamline operations, reduce manual tasks, and significantly improve efficiency. Advanced technology solutions automate repetitive tasks, such as document generation and data entry, freeing up valuable time for your team to focus on higher-value activities and client interactions. This not only boosts productivity but also enhances job satisfaction among your staff.

In speaking with conveyancers who have harnessed efficiencies in their businesses, it seems they have two choices when it comes to what to do with the extra time they get back in their day. Many use this additional time to achieve a greater work/life balance, freeing them up to work fewer hours and spend time with their families. Others have chosen to take on additional work, increasing their revenue and growing their business whilst still working the same number of hours as they would have previously.

2. Enhanced Client Experience

The modern homeowner expects a seamless, transparent transaction. By upgrading your tech stack, you can meet the expectations of today’s consumers by providing easy access to information and streamlined communication channels. Advances in conveyancing software facilitate smoother transactions, faster response times, and improved communication with clients, enhancing their overall experience. 

In almost all other areas of their lives, consumers can obtain real-time updates from their smartphones. These capabilities are now possible in conveyancing with consumer apps like Pathway to Settlement. These apps empower clients to track the status of their settlement 24/7 and securely exchange documents and bank account details, leading to increased client satisfaction and loyalty.

3. Remote Work Capabilities

The rise of remote work has transformed the conveyancing industry, particularly following the COVID-19 pandemic. Traditional conveyancing software does not allow for the flexibility needed to work remotely with ease, especially if you’re out and about on the road. By upgrading your tech stack with cloud-based software and digital tools, you can empower your team to work from anywhere, increasing flexibility and resilience in your business operations. 

Remote work has also been shown to reduce workplace stress, improve mental well-being, and enhance productivity, creating a more supportive and adaptable work environment for your staff. In fact, according to Randstad’s 2023 Workmonitor Report, 74.6% of Australian workers believe that flexibility in terms of location is important to them.

4. Competitive Advantage

Conveyancing is a highly regulated industry, and as such, there is not much room to differentiate your services in terms of the legal process that must be followed. So instead, conveyancing businesses need to look for alternative ways to stand out from the crowd. One way to do so is by leveraging the latest technology.

Modern tech solutions like Pathway to Settlement enable you to offer innovative services and unique experiences to clients and real estate agents, such as real-time transaction tracking and secure document sharing. By adapting to changing market trends and client expectations of transparency and immediacy, you can position your business as a leader in the industry, attracting new clients and retaining existing ones.

5. Data Security

Cybercrime is a very real threat to the conveyancing industry, with new scams being uncovered all the time, like these recent ones in WA. Given the massive amounts of personal data received from clients over the course of a transaction, protecting this sensitive information is paramount. By upgrading your tech stack with advanced software, you can be confident that you’re operating with the latest, robust security features to minimise the risk of data breaches and cyberattacks. 

Aside from the legal obligation to keep client data secure, implementing stringent security measures also enhances your client’s trust and confidence in your business, fostering long-term relationships and loyalty. Traditional communication methods such as email are no longer secure, and it is important that business owners follow best practices to reduce the risk of falling victim to a property scam to them and their clients.

6. Staff Retention and Wellbeing

We’ve talked a lot about the benefits to clients and the benefits to your business, but investing in technology has also been shown to have a positive impact on your team’s retention and well-being. By providing your staff with the tools and support they need to succeed, you create a supportive and empowering work environment. 

Modern tech facilitates collaboration, even when working remotely or across different branch locations. Easy, open communication, improved efficiency, and reduced manual tasks allow your team to focus on client interactions and higher-value aspects of their job, leading to increased job satisfaction, reduced stress and improved overall well-being.

So, what are you waiting for?

Upgrading your tech stack is essential for modern conveyancing businesses to stay competitive, meet changing client expectations, and support your team’s success. Conveyancers are blessed to have a myriad of tools and solutions available to them to tailor to their unique business needs. However you decide to do it, embracing modern technology will allow you to streamline operations, enhance your client experiences, and ultimately future-proof your business for continued growth and success.

If you’re looking to streamline your conveyancing workflows and leverage industry-leading integrations, to save you time and money, reach out to us today to book a demo of the Realtime Conveyancer platform. 

Education

How to Engage Your Team in the Transition to a Paperless Office

The shift toward paperless offices in the conveyancing industry has become a necessity, driven by the need for greater efficiency, security, and sustainability. However, the success of this transition depends heavily on your team’s willingness and ability to adapt to these changes. 

We know that human beings are hardwired to resist change.  So naturally, you might find that you’re up against some opposition when introducing new processes or procedures into your office.

Remember that this resistance does not come from a place of defiance. Instead, it is often fear of the unknown, the ‘comfortableness’ of the norm (no matter how clunky or time-consuming that is) or even anxiety around what these changes might mean for your team’s jobs and workload.

So, if you’re considering taking steps to transition your business to a paperless office, here are some strategies to help bring your team along on that journey:

1. Communicate your vision for a paperless office.

Before introducing any changes, it’s essential to articulate a clear vision of why transitioning to a paperless office is beneficial. Understanding the bigger picture will help your team to recognise why the changes you’re introducing are so important (and also, ‘whats in it for them’).

Highlight how it will streamline workflows, reduce errors, enhance security, and contribute to a more sustainable workplace. Ensure your team understands that this transition isn’t about replacing them with technology but about making their jobs more manageable and more enjoyable. 

2. Involve your team from day one.

Include your team members in the decision-making process right from the beginning. You can do this in various ways, such as asking for their input on what digital tools and software to implement, how to implement certain changes and weighing up the pros and cons for different solutions. 

When your employees feel that they’re being listened to and that their opinions are valued, they’re more likely to embrace the changes wholeheartedly.

It’s important to note that if this collaborative process isn’t something that they’ve been involved in before, they may be apprehensive to contribute at first. Continue to ask for their feedback and encourage them to share their views. It won’t happen overnight, but your persistence will pay off. 

3. Provide adequate training.

Transitioning to a paperless office often means adopting new software and tools. Ensure that your team receives thorough training to build their confidence in using these tools effectively. It is likely that one-off training will not be sufficient, particularly if they’re learning whilst simultaneously managing a portfolio of properties.

Offer ongoing, regular training sessions and resources, including opportunities to provide feedback and ask questions. If you have the resources to do so, you might consider temporarily lightening their workload while they get a handle on the new systems and processes.

4. Highlight the benefits (for the business and them).

Emphasise the advantages of the transition. Paperless offices lead to reduced clutter, faster document retrieval, and improved accessibility to information, allowing your team to work more efficiently. Moreover, going paperless often results in cost savings, which can translate into better job security and potential salary increases.

Ensure your team is aware of both the benefits to the business as well as for themselves. You’ll have a far more difficult time trying to implement a change that only benefits your business compared to implementing one that also benefits your team.

5. Start small. It’s not a race to be a paperless office.

Begin the transition by digitising specific processes rather than overhauling the entire conveyancing process at once. For example, digitise your matter checklist (by using your workflow within Realtime Conveyancer) but retain the paper checklist for a period of time until your team is confident with the digital method. 

This gradual approach allows your team to adapt without feeling overwhelmed. It also offers the opportunity to gather feedback and make necessary changes based on what’s working and what’s not.

6. Foster a learning culture.

Encourage a culture of continuous learning within your organisation. Invest in your team and provide regular opportunities for them to attend workshops, webinars, or conferences. Empower them to seek out professional development opportunities that align with areas they feel they need assistance.

This investment in their professional development can boost their confidence when navigating the transition to a new digital working environment.

7. Offer support and resources.

Not everyone is going to pick things up at the same speed. Recognise that some team members may be more tech-savvy than others. 

Ensure that additional support and resources, such as training and software assistance, are readily available and that they know how to access them to address their concerns and questions promptly.

8. Create digital champions.

Identify those employees who are more ‘tech-savvy’. Empower them to become digital champions within your organisation. Often, you’ll find that your team will be more inclined to turn to each other for support rather than management, and these digital champions can serve as mentors for staff to lean on. 

9. Monitor progress, and don’t forget to celebrate successes!

Regularly assess the progress of the transition using both quantitative and qualitative measures. Consider things like time spent working on matters, employee and client satisfaction and cost reduction. 

It is also just as important (if not more) to celebrate achievements along the way. Acknowledging milestones and recognising the efforts of your team can boost morale and maintain their enthusiasm for the changes.

10. Be patient and genuinely encourage feedback.

Transitioning to a paperless office can be challenging, and it’s essential to be patient with your team as they adapt. They will take longer to complete tasks in the beginning as they get used to the new processes. Give them time to learn and adapt before making any more changes.

Encourage open and honest feedback to address any concerns promptly and make necessary improvements.

11. Lead by example.

As a leader, it’s vital to lead by example. Embrace the changes yourself and show your team that you are committed to the paperless transition. Share your challenges and openly communicate the steps that you take personally to overcome these challenges and embrace the changes.

Your enthusiasm and willingness to learn can inspire your team to follow suit.

Education

It is time for conveyancers to stop pretending about how they feel

Realtime Conveyancer had the honour of co-hosting Mitch Wallis, founder of Heart on My Sleeve, at the recent AICWA CPC Breakfast, where he presented his heartfelt keynote, ‘Pretending is Painful’ 

His presentation took the whole room on a journey from laughter to tears and back again in a way none of us expected. Of course, nothing can entirely summarise the incredible message Mitch delivered on the day, but we know there were a lot of people who couldn’t make it, so we’ve shared his key takeaways.

  1. Courage
    Drop the brave face and go toward the hard part. 
  2. Coherence
    Make sense of your life by understanding your ‘why’.
  3. Cognition
    Change the story you tell yourself. You are not your situation
  4. Connection
    Seek first to understand when someone wants to talk to you about their mental health. Don’t try to solve the problem. 
  5. Chemistry
    Treat your body well because it always keeps the score. 
  6. Calm
    Learn what to care about so you can find some inner peace. 
  7. Control
    Manufacture stability through a routine.
  8. Crappy TV
    Don’t be embarrassed to have something that you do – simply because it brings you joy. 
  9. Celestial
    Try tapping into something bigger than yourself
  10.  Calling
    Service is purpose. Help others to help yourself. 

To hear more from Mitch himself, check out his podcast 👉 https://www.mitchwallis.com/podcast

Education

Why are we wired to resist change, and what can we do about it?

No one likes change. It’s human nature to seek out things that are familiar and known to us. And so often, we meet change with hesitation and resistance. This hardwired instinct is our brain’s way of safeguarding us from potential risks and dangers. However, it can also hold us back from embracing new, more efficient, and innovative ways of doing things.

When it comes to conveyancing, we only have to look at the last 10-15 years to see just how much change the industry has endured. Electronic conveyancing, verification of identity, Foreign Resident Capital Gains Withholding, GST Withholding. And so the list goes on… Often (somewhat unsurprisingly), these changes were met with resistance and frustration by those impacted.

Having endured so many regulatory changes, business owners have found themselves needing more time and motivation to make impactful procedural changes to modernise their conveyancing businesses. Familiar, safe processes can be easy to accept, even if they are slow and heavily manual. However, for your business to continue to grow and thrive, a more streamlined, technology-driven approach is essential.

So, how can understanding the psychology of change help conveyancers and their staff transition to modern conveyancing practices?

First, let’s understand the brain’s resistance to change

Our brains are wired to resist change. To our brain, familiarity equals safety. In conveyancing, this means that even if your current methods are slow, error-prone, and frustrating, they still feel safe because they are known to you. On the flip side, learning something new can trigger feelings of uncertainty and potential risk.

Think about your current processes. You probably use many extra steps and workarounds to overcome the limitations of the tool or process and ensure a successful outcome.

But what if you could change your process or system to avoid the need for these safeguards?

Objections to change are entirely normal. Often, they’re rooted in our instinctual need to be in our ‘safe zone’. So, rather than bulldozing through any objections to change that your team may raise or donning a ‘like it or lump it’ attitude, you’ll achieve a far more favourable outcome if you address them with empathy and understanding.

Embrace your and your team’s worries and anxieties

Feeling worried, anxious or overwhelmed about change is entirely valid. It’s a sign that your brain is dealing with an unfamiliar situation. It’s essential to convey to your team that these emotions are normal and not insurmountable obstacles. It is OK that it may take time for everyone to adapt and feel comfortable with new processes and tools.

Open, honest and frequent communication without fear of judgement or negative repercussions is vital to ease your team’s concerns about any impending change. In all honesty, it’s pretty likely you’ll experience many of the same feelings yourself. After all, if you’ve done things the same way for many years, any change to this ‘norm’ will feel tricky at the start. You may even second-guess your decision to implement the changes at points throughout your journey.

Being kind to yourself and your team, setting reasonable milestones and reflecting regularly on your progress are essential.

Don’t forget to learn from your mistakes

Mistakes may happen. In fact, we can almost guarantee that they will, especially during the initial learning phase. Instead of viewing these mistakes as failures, consider them opportunities for improvement. Put a plan together for how you will mitigate or manage these mistakes and, most importantly, learn from them. 

Again, open communication with your team is key here. They should feel confident about bringing concerns or challenges to the table to workshop solutions and receive additional training for any ‘sticky bits’.

Sharing stories with your team of how you’ve overcome challenging issues can help everyone feel more confident navigating new systems and processes.

Give yourself time, change doesn’t happen overnight

Change takes time, and it’s essential to acknowledge that things might take longer than expected while you’re in the learning phase. You cannot expect to implement a new system or procedure and get things done as quickly as before from day one. 

Of course, the goal when implementing changes in your office is to be more efficient and work more effectively. So it can be disheartening when what you thought would speed things up actually seems to take longer. Be patient with yourself and your team. As you gain experience and practice, your efficiency will increase, and these processes will get faster.

Future-proof your conveyancing business

Embracing change in your conveyancing office is not just about adopting the latest new flashy tech. Change for the sake of change or because ‘everyone else is doing it’ won’t cut the mustard. It’s about looking at your business, your staff, and your clients and evolving and adapting to meet their new needs in this fast-paced, dynamic industry. 

And while we’re hard-wired to resist change, recognising the benefits that the change offers, and allowing yourself and your team grace as that change is implemented will enable you to future-proof your business. They say that change is a journey, not a destination, and those who embrace change will be well-positioned to thrive in this evolving landscape that is the modern conveyancing industry.

Education

Proptech TV Perth with Realtime Conveyancer

At the AICWA Conference back in July, our marketing & communications officer, Katelyn sat down with Ash from the WA Proptech Hub to talk about all things innovation, proptech in WA and, of course, Realtime Conveyancer.

In this episode of Proptech TV, we talk about the catch-22 facing business owners who are actively seeking ways to make their business more efficient but feel like they’re too busy to implement those changes. Users who’ve made the switch to Realtime have told us that once they committed to making the change, they now have all this time back in their day. They’re free to do other things in their business, like networking or spending more time with their family.

We also dived into the (in our opinion, very likely) prospect of WA becoming the Proptech Capital of Australia and the importance of surrounding yourself with like-minded people who are invested in growing together.

Watch the full episode now and read the transcript below.

Sarah: So we’re still here at the AICWA Future Focus conference and I’ve found Katelyn from Realtime Conveyancer.  How are you Katelyn?

Katelyn: I’m good thanks, Sarah. How are you?

Sarah: How you feeling the vibe today?

Katelyn: It’s fantastic, everyone is just so excited to be here. I’ve been to I think 5 or 6 conferences now and the vibe is next level this year.

Sarah: It is, I had to just literally drag you away from the table.  So Realtime Conveyancer being around now this is what their second conference?

Katelyn: Third conference.

Sarah: That’s exciting. It’s a game changer for WA.

Katelyn: It really is. I was thinking back to our first conference and you know we hadn’t really gone live. We’d done some beta testing but now we’re well and truly in the market. The feedback that we’re getting is phenomenal and the number of people that have come up today to chat to us and say like I need to do this. Now’s the time.

Sarah: Exciting and now big interviews with the Prop Tech Hub.

Katelyn: Absolutely, I’ve made it!

Sarah: You feeling okay big TV star?

Katelyn: Feeling all good!

Sarah: Your makeup’s done, you’re looking amazing.

Katelyn: Well no I’ll just say you didn’t give me any prior warning about this.

Sarah: You look absolutely beautiful. All right well let’s not hold you back let’s go see Ash.  Thanks for joining us and look forward to hearing what you’ve got to say. Thanks Katelyn.

Ash: Back again, here with Katelyn from Realtime Conveyancer. Thank you for being on the show.

Katelyn: No worries.

Ash: So, we’re at the conference – Future Focus. What does future focus mean to you?

Katelyn: Well, we are all about taking traditionally quite a paper-based process of conveyancing and digitalising it and more than that actually taking it into the future. Future-proofing conveyancing businesses so making sure that they’ve got the tools and they’re empowered to actually run their business in a modern way.

Ash: Very relevant obviously to a conveyancing association right?

Katelyn: Yes, absolutely.

Ash: Because you’re streamlining that whole process. So, what are some of the challenges facing conveyancers right now?

Katelyn: I think a lot of it is the unknown. It’s quite daunting to be faced with the prospect of turning what you do day to day up on its head and completely changing the way that you run your business.  It is a hard thing to do in baby steps, I guess. What we’re what we’re getting the best feedback is the firms that do just jump in head first but it takes a lot to get to that point. To be confident to do that.

Ash: Yeah and you know Innovation I guess with the conveyancers are they adopting it you know easily and willingly or does it take you know a while to get them on board and understanding and seeing you know what the benefits are for them?

Katelyn: The benefits are very apparent to everyone that we speak to straight away. The market is so busy at the moment so what we’re finding is that it’s just having the time to actually sit down and make those changes that is the biggest challenge at the minute. But once they do make those changes they get all this time back in their day and it frees them up to do other things in their business to make it even more efficient.

Ash: So over the next 12 months you know what’s important to you guys and what are you going to be trying to achieve?

Katelyn: We really just want to empower as many businesses as we can to work in modern ways.  So give them the tools help them to succeed and grow their businesses.

Ash: So a conveyancer out there that’s watching this or someone in that space how do they actually contact Realtime and begin the process?

Katelyn: Yeah so you can just jump on our website so realtimeconveyancer.com.au and you can book a demo in and Alannah or one of our team will be able to come out and show you exactly what the platform can do for your business.

Ash: So you know Alannah or one of the team members comes out you know what does a business do? Do they set up an account and then how do they really you know get involved and actually get it to work for them?

Katelyn: So, once you’ve decided that this is what you want to do in your business you can apply to join Realtime. It’s just a form that you fill out on our website. We go through all of the setup with you. We’ll even, down to things like your email signatures – we’ll import those into the program for you. We’ll set up all your Integrations with PEXA and your ID services and things like that. And then you’re good to go! We’ll take you through some initial training but what we find is most people like to sit down and have a bit of a play and come back with some questions so we guide them over a series of you know four to six weeks.  Checking in continuously, to make sure that you know everything’s OK.

Ash: So over the past sort of few years it’s been a bit of a property boom lots and lots and lots of transactions and all indications are that it’s going to slow down a little bit. I guess that’s going to give conveyancers a bit of time to breathe and try these new things but how is that going to you know affect your business moving forward?

Katelyn: For us it will really give us an opportunity to cement some really cool new features. So at the moment there’s a lot of we’re spending a lot of time on innovating and um coming up with our road map, I guess for where we want to be in the next 5, 10, 15 years.  But yeah we’ll just get a bit more of an opportunity to sit down hold conveyancers hands just that little bit more while in the background we can continue to work on those features.

Ash: Because you’re operating in Western Australia and South Australia?

Katelyn: Yes.

Ash: Is there plans to go to other states in territories in Australia?

Katelyn: I don’t know.

Ash: And when will that kind of you know happen? Is there sort of like a roadmap of Australia domination, International domination? So it’s not on the white board in the office?

Katelyn: Well see I work remotely so it could well be on the whiteboard.

Ash: Oh lovely but South Australia has been the second market you’ve entered and how’s that going?

Katelyn: It’s going really, really well. So one of our beta testers settled their first property on Realtime this week.

Ash: Incredible.

Katelyn: So that was a very exciting milestone for us and the feedback that we got from them was phenomenal.

Ash: Oh that’s lovely. Bringing you back to today’s conference what are you hoping to achieve from being here?

Katelyn: For us, it’s really just getting in front of WA conveyancers, seeing people that we often we only connect with once a year at these events.  All of us are ex-conveyancers ourselves so you know we’ve worked side by side all of these people it’s really great just to catch up and see how everything’s going for them and if we can you know impart a little bit of um you know a few tips and tricks to make their lives a bit more efficient and give them some more time in their day then that’s a bonus.

Ash: Yeah sure so this year PropTech Hub WA declared that Perth will be the proptech capital of Australia within the next 365 days. Do you think that’s possible?

Katelyn: Absolutely!

Ash: And what would it mean to you guys to be you know in WA, operating from WA, you know with a hundred or hundreds of other innovators you know all in the same backyard and being able to learn from them?

Katelyn: I think um it’s really important to surround yourself with like minded people, We can only grow if we’re around people that want to build us up so to be around people like that constantly is only going to benefit all of us.

Ash: Agreed. Well thank you so much for being on the show, thank you very much for watching and we’ll see you next episode. Until then take care.

Education

The benefits of moving to a paperless conveyancing office

Embracing a paperless environment in your conveyancing office isn’t merely about technological innovation. In this modern era of conveyancing, there is a lot of talk about paperless offices and the trend towards this. For some, it may allow more flexible work practices, including remote working and work-from-home arrangements. For others, it’s the appeal of the environmental benefits. Whatever your motivation, becoming a paperless conveyancing practice brings multiple benefits to you, your team and your clients helping you to work more efficiently and more securely, including:

1. Enhanced Accessibility

In a paperless office, documents and data are accessible anytime, anywhere, and from any device with an internet connection. Using tools such as Realtime Conveyancer, you’ll have heightened accessibility. This means you can quickly retrieve critical information, respond to client enquiries more efficiently, and collaborate seamlessly with your team, even when working on the road or from home.

2. Increased Efficiency

Digital workflows and automation eliminate time-consuming manual tasks, allowing your team to focus on higher-value activities. With streamlined processes, you can choose to handle more matters simultaneously, reduce turnaround times, and deliver exceptional service that sets you apart in a competitive market.

3. Enhanced Security

Choosing the right proptech tools with robust security features protects your sensitive client information from physical threats like theft, fire, or natural disasters. Role-based access control ensures that only authorised personnel can view or edit documents, bolstering data protection.

4. Cost Savings

Transitioning to a paperless environment reduces expenses associated with printing, paper, storage space, and courier services. These cost savings can significantly impact your bottom line, increasing your business’s profitability.

5. Reduced Environmental Impact

By eliminating the need for paper, your office contributes to a greener, more sustainable future. Fewer paper resources consumed and reduced waste generation lessen your carbon footprint, demonstrating your commitment to environmental responsibility.

6. Enhanced Client Satisfaction

Consumers today can access almost anything they need straight from their smart device, and they have come to expect the same from their homeownership journey. Clients appreciate the efficiency and convenience of a paperless process. They can access their documents and monitor the progress of their transactions online, with innovative tools such as Pathway to Settlement leading to higher client satisfaction and more referrals for your business.

7. Competitive Advantage

A paperless conveyancing office sets you apart as a modern, tech-savvy business prioritising efficiency, security, and client satisfaction. This competitive advantage can attract new clients and strengthen your position in the market.

8. Business Continuity

In the event of unforeseen disruptions or emergencies, digital document storage ensures business continuity. Suppose your office suddenly becomes inaccessible, for example, due to a fire or flood.  Having all of your documentation stored in the cloud digitally means your data remains safe and accessible, allowing your team to work remotely and maintain essential operations without interruption.

The journey toward a paperless conveyancing office is not merely a modern trend but a strategic move with profound benefits for your business. In an era where clients expect instant updates and streamlined services, where regulations demand heightened data protection, and where sustainability is a global priority, the decision to go paperless is not just prudent, it’s essential for the future-proofing of your business. Breaking free from the constraints of paper and adopting digital workflows allows you to optimise your operations and align with the evolving demands of the conveyancing landscape.

Education

Proptech lessons from the US

I was honoured to attend the REACH PortCo 2023 event – a gathering of founders from REACH programs around the world and part of Second Century Ventures – the biggest residential proptech VC fund in the world. 

It was truly inspirational to hear from so many founders who now have successful tech businesses after working through the many challenges and hard times – and the incredible highs – that come from launching transformative technology.

The three days in San Diego were full of great conversations and very personal stories that gave me new insights into what being a tech entrepreneur is really like and – because this was being held in the US – on a scale that is vastly different to WA or even just Australia. 

It was a real gift to meet people who have been through similar challenges to what we’ve gone through launching Realtime Conveyancer, and hear advice from those who have already successfully gone through the growing pains of scaling a proptech startup into something much bigger. Here are my key takeaways:

  • Be passionate about your vision: The most inspiring stories and successful proptechs are those whose founders are passionate about their technology, the problems their clients have and their vision to fix it. They truly love what they do. 
  • Advocate for your industry: Proptechs fix long-standing industry problems but we need to love the industries we serve and ensure our technology is robust, does what it says it will do and genuinely reflects the needs of our customers. 
  • Remember why you fell in love: Like any long-term relationship, you can fall out of love from time to time either with your tech or your customers, but it passes. You need to keep reminding yourself about the qualities that brought you together. 
  • Don’t listen to your inner imposter: We all have people in our lives in business who will criticise us but often it is the voice in our own heads that is the cruellest. Moments of doubt are normal. 
  • Surround yourself with great people: At times when you feel a bit overwhelmed, there is nothing better than genuinely connecting with great people, learning from them and solving the problems of the world – ideally with a margarita! 

Being a proptech founder is a very different world from conveyancing. But it was also interesting to reflect on how well a background and skills in conveyancing have served me moving into this new and exciting field. 

At Reach, I felt like I was part of a family and an exclusive crazy, relentless group who were all coming from the same space and mindset. Just in the same way that when you put a bunch of conveyancers into a room, they all have a shorthand of shared experience, being in a room full of founders gave us a verbal shorthand of knowing exactly what people were talking about with minimal explanation and no judgment. 

The world of startups is a big place and it’s full of people who genuinely want to help each other Realtime Conveyancer is truly honoured to be part of such a cohort. 

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