Proptech TV Perth with Realtime Conveyancer

At the AICWA Conference back in July, our marketing & communications officer, Katelyn sat down with Ash from the WA Proptech Hub to talk about all things innovation, proptech in WA and, of course, Realtime Conveyancer.

In this episode of Proptech TV, we talk about the catch-22 facing business owners who are actively seeking ways to make their business more efficient but feel like they’re too busy to implement those changes. Users who’ve made the switch to Realtime have told us that once they committed to making the change, they now have all this time back in their day. They’re free to do other things in their business, like networking or spending more time with their family.

We also dived into the (in our opinion, very likely) prospect of WA becoming the Proptech Capital of Australia and the importance of surrounding yourself with like-minded people who are invested in growing together.

Watch the full episode now and read the transcript below.

Sarah: So we’re still here at the AICWA Future Focus conference and I’ve found Katelyn from Realtime Conveyancer.  How are you Katelyn?

Katelyn: I’m good thanks, Sarah. How are you?

Sarah: How you feeling the vibe today?

Katelyn: It’s fantastic, everyone is just so excited to be here. I’ve been to I think 5 or 6 conferences now and the vibe is next level this year.

Sarah: It is, I had to just literally drag you away from the table.  So Realtime Conveyancer being around now this is what their second conference?

Katelyn: Third conference.

Sarah: That’s exciting. It’s a game changer for WA.

Katelyn: It really is. I was thinking back to our first conference and you know we hadn’t really gone live. We’d done some beta testing but now we’re well and truly in the market. The feedback that we’re getting is phenomenal and the number of people that have come up today to chat to us and say like I need to do this. Now’s the time.

Sarah: Exciting and now big interviews with the Prop Tech Hub.

Katelyn: Absolutely, I’ve made it!

Sarah: You feeling okay big TV star?

Katelyn: Feeling all good!

Sarah: Your makeup’s done, you’re looking amazing.

Katelyn: Well no I’ll just say you didn’t give me any prior warning about this.

Sarah: You look absolutely beautiful. All right well let’s not hold you back let’s go see Ash.  Thanks for joining us and look forward to hearing what you’ve got to say. Thanks Katelyn.

Ash: Back again, here with Katelyn from Realtime Conveyancer. Thank you for being on the show.

Katelyn: No worries.

Ash: So, we’re at the conference – Future Focus. What does future focus mean to you?

Katelyn: Well, we are all about taking traditionally quite a paper-based process of conveyancing and digitalising it and more than that actually taking it into the future. Future-proofing conveyancing businesses so making sure that they’ve got the tools and they’re empowered to actually run their business in a modern way.

Ash: Very relevant obviously to a conveyancing association right?

Katelyn: Yes, absolutely.

Ash: Because you’re streamlining that whole process. So, what are some of the challenges facing conveyancers right now?

Katelyn: I think a lot of it is the unknown. It’s quite daunting to be faced with the prospect of turning what you do day to day up on its head and completely changing the way that you run your business.  It is a hard thing to do in baby steps, I guess. What we’re what we’re getting the best feedback is the firms that do just jump in head first but it takes a lot to get to that point. To be confident to do that.

Ash: Yeah and you know Innovation I guess with the conveyancers are they adopting it you know easily and willingly or does it take you know a while to get them on board and understanding and seeing you know what the benefits are for them?

Katelyn: The benefits are very apparent to everyone that we speak to straight away. The market is so busy at the moment so what we’re finding is that it’s just having the time to actually sit down and make those changes that is the biggest challenge at the minute. But once they do make those changes they get all this time back in their day and it frees them up to do other things in their business to make it even more efficient.

Ash: So over the next 12 months you know what’s important to you guys and what are you going to be trying to achieve?

Katelyn: We really just want to empower as many businesses as we can to work in modern ways.  So give them the tools help them to succeed and grow their businesses.

Ash: So a conveyancer out there that’s watching this or someone in that space how do they actually contact Realtime and begin the process?

Katelyn: Yeah so you can just jump on our website so and you can book a demo in and Alannah or one of our team will be able to come out and show you exactly what the platform can do for your business.

Ash: So you know Alannah or one of the team members comes out you know what does a business do? Do they set up an account and then how do they really you know get involved and actually get it to work for them?

Katelyn: So, once you’ve decided that this is what you want to do in your business you can apply to join Realtime. It’s just a form that you fill out on our website. We go through all of the setup with you. We’ll even, down to things like your email signatures – we’ll import those into the program for you. We’ll set up all your Integrations with PEXA and your ID services and things like that. And then you’re good to go! We’ll take you through some initial training but what we find is most people like to sit down and have a bit of a play and come back with some questions so we guide them over a series of you know four to six weeks.  Checking in continuously, to make sure that you know everything’s OK.

Ash: So over the past sort of few years it’s been a bit of a property boom lots and lots and lots of transactions and all indications are that it’s going to slow down a little bit. I guess that’s going to give conveyancers a bit of time to breathe and try these new things but how is that going to you know affect your business moving forward?

Katelyn: For us it will really give us an opportunity to cement some really cool new features. So at the moment there’s a lot of we’re spending a lot of time on innovating and um coming up with our road map, I guess for where we want to be in the next 5, 10, 15 years.  But yeah we’ll just get a bit more of an opportunity to sit down hold conveyancers hands just that little bit more while in the background we can continue to work on those features.

Ash: Because you’re operating in Western Australia and South Australia?

Katelyn: Yes.

Ash: Is there plans to go to other states in territories in Australia?

Katelyn: I don’t know.

Ash: And when will that kind of you know happen? Is there sort of like a roadmap of Australia domination, International domination? So it’s not on the white board in the office?

Katelyn: Well see I work remotely so it could well be on the whiteboard.

Ash: Oh lovely but South Australia has been the second market you’ve entered and how’s that going?

Katelyn: It’s going really, really well. So one of our beta testers settled their first property on Realtime this week.

Ash: Incredible.

Katelyn: So that was a very exciting milestone for us and the feedback that we got from them was phenomenal.

Ash: Oh that’s lovely. Bringing you back to today’s conference what are you hoping to achieve from being here?

Katelyn: For us, it’s really just getting in front of WA conveyancers, seeing people that we often we only connect with once a year at these events.  All of us are ex-conveyancers ourselves so you know we’ve worked side by side all of these people it’s really great just to catch up and see how everything’s going for them and if we can you know impart a little bit of um you know a few tips and tricks to make their lives a bit more efficient and give them some more time in their day then that’s a bonus.

Ash: Yeah sure so this year PropTech Hub WA declared that Perth will be the proptech capital of Australia within the next 365 days. Do you think that’s possible?

Katelyn: Absolutely!

Ash: And what would it mean to you guys to be you know in WA, operating from WA, you know with a hundred or hundreds of other innovators you know all in the same backyard and being able to learn from them?

Katelyn: I think um it’s really important to surround yourself with like minded people, We can only grow if we’re around people that want to build us up so to be around people like that constantly is only going to benefit all of us.

Ash: Agreed. Well thank you so much for being on the show, thank you very much for watching and we’ll see you next episode. Until then take care.


The benefits of moving to a paperless conveyancing office

Embracing a paperless environment in your conveyancing office isn’t merely about technological innovation. In this modern era of conveyancing, there is a lot of talk about paperless offices and the trend towards this. For some, it may allow more flexible work practices, including remote working and work-from-home arrangements. For others, it’s the appeal of the environmental benefits. Whatever your motivation, becoming a paperless conveyancing practice brings multiple benefits to you, your team and your clients helping you to work more efficiently and more securely, including:

1. Enhanced Accessibility

In a paperless office, documents and data are accessible anytime, anywhere, and from any device with an internet connection. Using tools such as Realtime Conveyancer, you’ll have heightened accessibility. This means you can quickly retrieve critical information, respond to client enquiries more efficiently, and collaborate seamlessly with your team, even when working on the road or from home.

2. Increased Efficiency

Digital workflows and automation eliminate time-consuming manual tasks, allowing your team to focus on higher-value activities. With streamlined processes, you can choose to handle more matters simultaneously, reduce turnaround times, and deliver exceptional service that sets you apart in a competitive market.

3. Enhanced Security

Choosing the right proptech tools with robust security features protects your sensitive client information from physical threats like theft, fire, or natural disasters. Role-based access control ensures that only authorised personnel can view or edit documents, bolstering data protection.

4. Cost Savings

Transitioning to a paperless environment reduces expenses associated with printing, paper, storage space, and courier services. These cost savings can significantly impact your bottom line, increasing your business’s profitability.

5. Reduced Environmental Impact

By eliminating the need for paper, your office contributes to a greener, more sustainable future. Fewer paper resources consumed and reduced waste generation lessen your carbon footprint, demonstrating your commitment to environmental responsibility.

6. Enhanced Client Satisfaction

Consumers today can access almost anything they need straight from their smart device, and they have come to expect the same from their homeownership journey. Clients appreciate the efficiency and convenience of a paperless process. They can access their documents and monitor the progress of their transactions online, with innovative tools such as Pathway to Settlement leading to higher client satisfaction and more referrals for your business.

7. Competitive Advantage

A paperless conveyancing office sets you apart as a modern, tech-savvy business prioritising efficiency, security, and client satisfaction. This competitive advantage can attract new clients and strengthen your position in the market.

8. Business Continuity

In the event of unforeseen disruptions or emergencies, digital document storage ensures business continuity. Suppose your office suddenly becomes inaccessible, for example, due to a fire or flood.  Having all of your documentation stored in the cloud digitally means your data remains safe and accessible, allowing your team to work remotely and maintain essential operations without interruption.

The journey toward a paperless conveyancing office is not merely a modern trend but a strategic move with profound benefits for your business. In an era where clients expect instant updates and streamlined services, where regulations demand heightened data protection, and where sustainability is a global priority, the decision to go paperless is not just prudent, it’s essential for the future-proofing of your business. Breaking free from the constraints of paper and adopting digital workflows allows you to optimise your operations and align with the evolving demands of the conveyancing landscape.


Proptech lessons from the US

I was honoured to attend the REACH PortCo 2023 event – a gathering of founders from REACH programs around the world and part of Second Century Ventures – the biggest residential proptech VC fund in the world. 

It was truly inspirational to hear from so many founders who now have successful tech businesses after working through the many challenges and hard times – and the incredible highs – that come from launching transformative technology.

The three days in San Diego were full of great conversations and very personal stories that gave me new insights into what being a tech entrepreneur is really like and – because this was being held in the US – on a scale that is vastly different to WA or even just Australia. 

It was a real gift to meet people who have been through similar challenges to what we’ve gone through launching Realtime Conveyancer, and hear advice from those who have already successfully gone through the growing pains of scaling a proptech startup into something much bigger. Here are my key takeaways:

  • Be passionate about your vision: The most inspiring stories and successful proptechs are those whose founders are passionate about their technology, the problems their clients have and their vision to fix it. They truly love what they do. 
  • Advocate for your industry: Proptechs fix long-standing industry problems but we need to love the industries we serve and ensure our technology is robust, does what it says it will do and genuinely reflects the needs of our customers. 
  • Remember why you fell in love: Like any long-term relationship, you can fall out of love from time to time either with your tech or your customers, but it passes. You need to keep reminding yourself about the qualities that brought you together. 
  • Don’t listen to your inner imposter: We all have people in our lives in business who will criticise us but often it is the voice in our own heads that is the cruellest. Moments of doubt are normal. 
  • Surround yourself with great people: At times when you feel a bit overwhelmed, there is nothing better than genuinely connecting with great people, learning from them and solving the problems of the world – ideally with a margarita! 

Being a proptech founder is a very different world from conveyancing. But it was also interesting to reflect on how well a background and skills in conveyancing have served me moving into this new and exciting field. 

At Reach, I felt like I was part of a family and an exclusive crazy, relentless group who were all coming from the same space and mindset. Just in the same way that when you put a bunch of conveyancers into a room, they all have a shorthand of shared experience, being in a room full of founders gave us a verbal shorthand of knowing exactly what people were talking about with minimal explanation and no judgment. 

The world of startups is a big place and it’s full of people who genuinely want to help each other Realtime Conveyancer is truly honoured to be part of such a cohort. 


How technology is enhancing the human experience in conveyancing

The human touch has always been prized in the realm of conveyancing, where the intricacies of property transactions meet financial and legal complexities. After all, buying or selling a property is often one of the most significant transactions in a person’s life. Clients want reassurance, personal attention, and a seamless experience. But what if we told you that when thoughtfully integrated, technology doesn’t diminish this personal touch but can, in fact, enhance the human experience in conveyancing? In this blog, we’ll explore how the marriage of technology and conveyancing can result in a more human-centric, efficient, and client-focused process.

A conveyancer’s greatest asset is their human connection.

Traditionally, conveyancers have been valued for their personal touch. They provide clients expertise, guidance, and security throughout the property transaction journey. Clients appreciate the ability to reach out, ask questions, and receive prompt, empathetic responses. However, repetitive, time-consuming administrative tasks can sometimes hamper this personal touch.

Technology is an efficiency enabler.

Enter technology. Often, it is seen as a potential threat to the human-centric approach in many industries, including conveyancing. The reality is quite different. Modern conveyancing platforms, like Realtime Conveyancer, have been carefully crafted to empower conveyancers, not replace them. With Realtime Conveyancer, manual, repetitive tasks can be reduced by up to 75% through automation and time-saving features. 

Conveyancers can free themselves from the shackles of laborious paperwork and no longer spend disproportionate hours on administrative chores. Instead, this newfound time can be channelled where it matters most: towards clients and their unique needs.

Conveyancers can reinvest these saved hours into fostering more profound, meaningful connections with their clients. They can devote extra time to comprehensively understanding client requirements, addressing concerns, and providing expert guidance. This transformation enables them to be the trusted advisors their clients need in the complex realm of property transactions.

Networking and partner engagement

The conveyancing process doesn’t exist in isolation. It involves various stakeholders, from real estate agents to mortgage brokers. Building solid relationships with these partners is essential for a successful transaction. Technology doesn’t replace these connections but enhances them. Conveyancers can use their newfound time to network, collaborate, and forge deeper relationships with referral partners.

Empowering clients with knowledge and information

While technology plays a vital role in the background, it’s not meant to replace face-to-face interactions; instead, it supports them. Clients still crave that personal connection—the reassurance of sitting across from their conveyancer and discussing their concerns. Technology enables conveyancers to offer these interactions more efficiently.

In the modern conveyancing landscape, clients are tech-savvy and desire transparency and involvement. This is where technology, like the Pathway to Settlement (PTS) app, comes into play. PTS isn’t just about streamlining processes; it’s about involving clients in their property journey.

With PTS, clients can stay informed about the progress of their transaction right from their smartphones. They can track milestones, receive updates, and interact with their conveyancer more meaningfully. Rather than feeling disconnected from the process, clients can actively participate, fostering a stronger connection between them and their conveyancer.

Digitising conveyancing really is a win-win for all

In the evolving world of conveyancing, integrating technology is not a threat to the human experience but a means to enhance it. Technology allows conveyancers to regain valuable time, which can be dedicated to building deeper client relationships, networking with partners, and facilitating meaningful face-to-face interactions.

Furthermore, companion apps like PTS empower clients, giving them transparency and control over their property transactions. It’s a win-win for everyone involved—the conveyancer, the client, and all the stakeholders in the property transaction.

So, the next time someone raises concerns about technology devaluing the human experience in conveyancing, you can confidently explain how technology, when thoughtfully integrated, can, in fact, create a more human-centred and efficient process for all parties involved.


Why digitised conveyancing is great news for real estate agents

For decades, real estate agents have not really worried much about conveyancing and settlement. It’s been the necessary but boring thing that happened after the thrill and excitement of negotiation and the sale of the property, and has always been someone else’s problem. But changing consumer expectations around service are significantly impacting that.

If you can order a pizza, or book a taxi, or a holiday home and have complete visibility of what is happening for a transaction that is under $100, surely you should be able to expect the same – if not better – when you have committed to spending $300,000, or $750,000 or more than $1m on the biggest transaction in your life?

There are some big changes currently happening in the conveyancing space with the introduction of digitised workflows, task automation, payment security and customer management systems that will have long-range effects on agents that are both far-reaching and positive.

Far from being dreary admin, they offer the real estate industry one of the biggest opportunities in decades to improve its image and reputation and lift its quality of service while also supporting a busier market. And all of this with very little effort. Here’s what’s going on:

It’s time to end the tears

Research by Allianz Australia in 2019 found that buying a home impacts the mental health of one in two Australians, with 55% saying that because of this stress, they’d rather stay in their current home longer.

In addition, according to a trend report by America’s National Association of Realtors, 38% of homebuyers under the age of 28 rate “understanding the process and steps” as the most challenging aspect of buying a home. That’s a worse score than the difficulty of “saving for the downpayment” and “getting a mortgage”. At Inman 2022, it was confirmed 1 in 2 people cry during the settlement process. As conveyancers with over three decades of experience, we can confirm that tears – and frustration – are also a regular occurrence for Australian property buyers and sellers.

So the stress, worry and lack of understanding around what happens when you buy or sell is both a factor in property market performance, discouraging many from entering, and delivers a more stressful experience than necessary for those who do participate.

Anything we can do in the industry to reduce stress and anxiety and deliver better experiences across the entire transaction delivers both reputational benefits and supports a more active property market. Buying a home shouldn’t be a mental health crisis. It should be one of the most exciting things our clients ever do! Digitising conveyancing is an important part of the process.

Improving how the game is played

If the traditional method of buying and selling a property was a football match, it would be like one of those AFL games that is hard to watch. The play is broken and patchy, full of dropped balls, stoppages, injuries and scraps over ball ownership resulting in shouts of ‘ref’! And like a football match, once we enter the fourth quarter of play, the stress and tension really ramps up.

Victory – or defeat – reflects on all the members of the team, and in real estate, agents, financial institutions, conveyancers, and government authorities need to recognise that we are all playing together to secure, close and settle deals. Whether we like our fellow team members or not, a bad performance by one reflects on everyone on the field and will upset the fans.

Many people don’t realise that the way conveyancing is practiced in Australia has undergone very little change over the past 150 years. It is slow and error-prone, with conveyancing taking an average of 42 days to complete nationally. Manual processes mean mistakes are easily made, and this slows everything down further.

The majority of proptech to date has focused on improving the performance of real estate agents, while fintech has focused on streamlining mortgage approvals. Imagine learning that key members of your team have been trained on ancient models while the rest of your team is using the latest 21st-century devices.

The current changes occurring to digitise conveyancing can reduce conveyancing times down to 20 days, significantly reduce the cost, and bring conveyancing practices into alignment with sales and financing. It delivers a faster game, fewer dropped balls and thrilling experiences that are a pleasure to be part of. 

Delivering transparency, clarity and speed

One of the biggest issues around buying and selling currently is the lack of transparency that occurs once a property has been sold. What happens next? ‘That depends’ is not the answer most buyers want when we are talking seriously big money.

When unsure, buyers and sellers will contact their real estate agent. But with their involvement in the process now complete, most agents have moved on to the next deal. Regardless of how well you performed when selling and negotiating, post-sale service – or lack of it – is a significant contributor to the industry’s poor reputation that currently costs agents at least 30% of their clients becoming repeat business, according to ActivePipe. A home is not really sold or bought, though, until all parties have moved in and are hanging pictures or curtains, delighted at starting their new chapter.

Giving clients transparency and clarity is key to helping them feel secure and is a major contributor to reducing stress which, in turn, results in better customer experiences.

Transparency also delivers greater accountability to all of the parties in the transaction, informing what documentation is required at different stages and helping manage its assembly.

Agents shouldn’t need to be overly involved in settlement. You should be confident that you’re working in an environment that helps you support your seller and buyer to complete their sale easily and in a way that supports the great relationship you’ve had with them so far.

Digitised conveyancing practices have created easy-to-use and powerful apps that agents can share with their clients to give them transparency around the final stages of their transaction and help them keep on top of their last actions and handoffs to deliver amazing post-sale experiences for very little effort.

Creating a truly end-to-end and cheaper transaction

For property purchasing to become seamless and something that you could possibly do via your mobile phone, all parts of the transaction need to be digitised. To date, the focus of proptech and fintech has been on improving real estate sales and back office and mortgage assessments, while PEXA has delivered electronic lodgement networks for the final step of the financial exchange and lodgement with government departments.

In the middle sits conveyancing which has been an ever-increasing bottleneck until recently. The changes now being introduced to conveyancing are similar to those that real estate has embraced, including the use of CRMs to manage customers, workflow management, digital documents with electronic signing, automation and electronic handoffs replacing the emailing of sensitive information across the internet.

These changes not only improve the speed with which conveyancing can be done but also reduces the error rate, which in turn reduces conveyancer stress and the cost to the consumer. And who doesn’t love a cheaper rate?

Making transactions secure

Payment redirection – also known as man-in-the-middle scams – are increasingly common in real estate. In January 2022, an NSW family almost lost $1.1 million when transferring funds to a scammer’s account. In WA, a year earlier, one owner lost $133,000 after a scammer cloned their conveyancer’s email address and provided false bank details. The victims transferred their funds for settlement to the bogus account.

Under the current, non-automated, non-standardised process of conveyancing, issues regularly arise with the quality and accuracy of data, exposing conveyancing firms, real estate agents and clients to increased risk, particularly cyber risk. Sophisticated cyber-criminals exploit manual loopholes and weaknesses through email phishing, cyber fraud and other scams.

The security features of digitised conveyancing add layers of digital security to reduce the risk of fraud and the scamming of deposits and settlement funds and deliver transparency so both consumers and professionals can clearly see transaction progress. It also supports reduced anxiety around the transaction, which, when the dollars are this big, is considerable.

Letting you do you

One of the false promises of technology has been that it gives you time back – only to give you more things to do! But the digitisation of conveyancing isn’t about reducing the work to the point where anyone – especially an agent – could or should handle conveyancing. Instead, it recognises the special skills of conveyancers to identify and solve problems within contracts and settlements and makes them more efficient, cost-effective, secure and transparent and easy to integrate into the bigger property transaction picture as a whole.

This gives real estate agents peace of mind and security. You can be confident that if you’re working with a conveyancer who is embracing digitisation, they will easily integrate within your real estate workflows and systems, not give you or your team more to do.

It will, however, give your clients a better experience, help them move into their properties faster and more affordably, and do all of this within an environment that is cyber-secure and easy to understand. You negotiate and sell. We’ll handle the legals and settlement. Everyone does what they are best at, just more easily, and our clients are delighted. It’s wins all round.


5 tech trends impacting property conveyancing

Conveyancing is one of the last industries in the property ecosystem to be impacted by digital disruption. But don’t worry, it’s coming! Rather than being afraid of it, however, we can take comfort from the fact that so many industries adjacent to us – real estate and finance especially – have been through it before us and learn from their experiences. But even though our bigger brothers may be ahead of us on the adoption curve, we still need to adapt it to the issues and processes specific to conveyancing.

So here are some of the biggest tech and social trends that are fundamentally changing how conveyancing is going to be conducted in Australia.

Service Expectations

Customer expectations of good service have fundamentally changed over the past 10 years, and they continue to evolve. More than just corporate placations and cookie-cutter standards, clients today want service that is personalised, immediate, and recognises their needs – even if they don’t know what those needs actually are! You can blame big data for this. It’s understanding of our preferences based on literally millions of activities and the ability to serve information that is both useful and timely regardless of the time of day or what platform we are in and predict what we are going to need next. This has made it hard for mere human processes to keep up. In such an environment, traditional communication methods of email and telephone are both too slow, prone to misunderstanding and inferior no matter how much you like the person at the other end. They’re an important compliment to great service in the new world, but on their own, they just don’t cut it.

Big Data, Automation and AI

Everywhere we go and everything we do these days leaves a vapour trail of data behind us. It’s produced with every interaction we have with our mobile phones, on our desktops, and even just walking captures data about where we’ve been. And then there are the email lists we sign up for, the online shopping we do and the social media activity we engage with. The bigger the datasets, the bigger the picture about who we are and our personal preferences, allowing our interactions to become more and more personalised.

Big data is the fuel that drives automation and AI, and it is removing much of the manual work out of conveyancing, allowing more processes to be automated and reducing the amount of repetitive work done by humans. In conveyancing, this means client data being automatically pulled into forms rather than retyping, digital signatures being requested and recognised, information automatically moving to the next stage and documentation being ‘preflight checked’ by bots rather than humans. The end result is faster transactions with fewer errors and rework. 

The Corporatisation of Real Estate

The irony of Australia’s residential real estate industry is that it is the country’s single biggest asset class and favourite way to invest, yet we’re largely a cottage industry managed and run by small businesses. There’s nothing wrong with that, but in coming years, it is likely to start to change with the growth of build to rent, resulting in more multi-family housing being owned by large corporates, especially superannuation funds.

The financial and mental cost of running a business – and the sheer weight of needing to manage so much in terms of technology, security, automation and service centres – also means mergers and acquisitions are likely to become more common as we see fewer but larger businesses emerge. This trend is especially likely to impact conveyancing with our legacy of small three or so-person operators. Expect to see bigger conveyancing businesses that are more streamlined, tech-supported and with teams with more specific job descriptions that are narrow and deep rather than broad generalist conveyancing.

Scaling and End-to-End Processes

One of the most stressful parts of the conveyancing process for buyers and sellers is understanding the stage of the transaction, how far there is still to go and what kind of information needs to be compiled in order to clear the next hurdle. Tech systems that deliver end-to-end transaction management reduce this stress considerably by allowing clients to see at a glance what stage their purchase or sale is at and what else needs to be completed.

Delivering this clarity to clients also has major benefits to conveyancers. There are fewer daily interruptions from people wanting to check in and understand “where we’re at”, less chasing of clients to provide vital information without which settlement can be delayed (creating even more stress) and a clearer understanding for conveyancers of the project management required across a team, and where bottlenecks or additional resources may be required.

In addition, giving both real estate agents and buyers and sellers visibility of the conveyancing process improves market education resulting in a better understanding of the work that conveyancers do and the value we add.

Cyber Security and Risk Management

The irony is that there is more payment security in purchasing a pizza online than there is in buying a million-dollar property. It should be no surprise, therefore, that every week there is another tale of property transactions being intercepted by scammers stealing hundreds of thousands of dollars in the form of deposits, payments and bonds.

Cyber fraud is now at an industrial scale, with thieves no longer just lone hackers sitting in a bedroom, but warehouses of scammers globally hunting deliberately for targets. Real estate, with its high value transactions and traditionally low security practices makes us extremely vulnerable. Sharing bank account details, contracts and identification documentation over email are all common ways that we expose ourselves on a daily basis and in the new world of cyber threat, it’s not a case of if we get hacked, but when, especially given it can happen as easily as clicking on a link when we’re tired or not concentrating.

Cyber secure transaction spaces are the way forward. Only those invited can access these password-protected and locked virtual rooms, but once inside, documents and identification can be shared, and payments made securely. Secure conveyancing rooms can also be connected to systems like Pexa, allowing the settlement to be securely lodged at the end, de-risking the entire process and helping both conveyancers and their clients feel a lot less stress.


Kylie Dillon of Realtime Conveyancer on turning an ambitious vision into a reality

Kylie Dillon, Co-Founder & CEO, Realtime Conveyancer Australia

I’m often asked about the vision behind Realtime Conveyancer and what we set out to achieve.

Simply put, Realtime Conveyancer automates the process of buying, selling and settling properties every step of the way, from “contract to keys”.

Transparency is increased and the process of transferring ownership changes from a disjointed, multi-layered and complex set of transactions to a single workflow that prioritises simplicity and human connection.

From the early days of bootstrapping the business, through the exciting stage of capital raising, and down to our launch in WA, it’s been an amazing journey with its fair share of twists and turns.

Through it all we’ve been firmly focused on a single truth: that the market was crying out for a solution to the pain points plaguing the conveyancing process in Australia. One that puts people first.

The inspiration for Realtime Conveyancer

Conveyancing has always been a calling for me and from the time I first stepped into my first office nearly 20 years ago, I knew it was something I’d be doing for the rest of my working life.

“Playing a small (but crucial) role in helping buyers realise their dream of owning a home is my inspiration and my passion.”

Our primary aim is to bring buyers into the mix and allow them to see what’s going on. It’s about allowing them to develop a sense of trust in the person looking after them, knowing that person has their back and can settle the property on time.

And it’s not just the buyers that benefit. What sets Realtime Conveyancer apart is having a single, powerful platform at everyone’s disposal. The rewards are there for all – real estate agents, brokers, conveyancers, buyers and sellers.

The problem with traditional conveyancing

Conveyancing has traditionally been a paper process. And with paper transactions come risks and inefficiencies.

There are so many moving parts and things can easily fall through the cracks. Disgruntled, disengaged parties are par for the course. Chasing down crucial documentation is a constant bugbear. And the whole process can often take far longer than it needs to.

As it turns out, those timeworn excuses trotted out in the schoolroom by sloppy students also apply in the conveyancing world. Conveyancers have heard it all, from “snails have eaten my contract” to “I’m sorry, it’s been left out in the rain”!

When things go pear-shaped, as they often do in complex transactions, the fallout can be far-reaching.

According to research, around a third of buyers across all states report that the settlement process is either stressful or extremely stressful.

“It’s perhaps no surprise then that buying a house is up there with divorce and bereavement as one of the most challenging life events people will ever experience.”

The digital journey and the role of proptech

When I started out in business there was a lot of talk about electronic conveyancing but not a lot of action.

It was really just a twinkle in the eye of the industry, and many thought we’d all be retired before it came to fruition. Even so, we knew the systems we were using weren’t going to stand the test of time.

PEXA, an organisation I’m proud to have been part of (in a contract role for over two years), was pivotal in kick-starting change in the digital lodgements space. It’s where I started working with Realtime Conveyancer’s co-founder, the late Mike Price, whose vision and values have been instrumental to our success, and whose legacy lives on in the platform.

Fast forward to 2023, and with the benefit of game-changing proptech advances, we’ve now got all the tools at our disposal to scale and make digitally-led conveyancing a real-world reality.

The conveyancer of the future

With Covid impacting the industry and legislation and compliance growing ever more complicated, the conveyancer’s job has increasingly become one of task-driven tyranny.

“Harnessing a technology platform like Realtime Conveyancer is incredibly liberating, and opens conveyancers and property practitioners up to a new way of working.”

By eliminating low-value, repetitive activities, Realtime Conveyancer simultaneously lays the foundation for healthier and more profitable business partnerships to flourish.

Join us in the brave new world of conveyancing

We’re constantly trying to “out-innovate” ourselves by looking for better ways to do things. And the question we continually ask is: “Is this going to provide an amazing experience for the consumer?” If it doesn’t, we don’t do it.

Join us on the journey to a brighter (conveyancing) future by requesting a demo, and learn how you can:

  • Streamline workflow so that the average time of settlement is reduced.
  • Make the conveyancing process more transparent and ensure all parties have the information they need at every point in the transaction.
  • Free up time in your conveyancing practice so you can move from paper-pusher to trusted advisor.
  • And, finally, make property purchases and settlements less stressful and more fulfilling for agents, brokers, buyers and sellers alike.

Kylie Dillon is Co-Founder and CEO of Realtime Conveyancer Australia.  She is also a member of the Board of the Proptech Association Australia where she serves as the WA Chapter Lead. 


How Realtime Conveyancer’s “contract to keys” solution is transforming the way property is settled

For well over a century, the practices and procedures surrounding property settlement have been stuck in time. Even while technology is driving dramatic changes in other parts of the property industry, conveyancing has evolved at a snail’s pace.

Two things are clear – consumers are demanding change and conveyancers deserve a better deal. 

Enter Realtime Conveyancer, which is changing the way properties are settled through digital innovation. The focus is on enhancing stakeholder relationships, delighting customers, and boosting business performance for property settlement practitioners.

The platform has two core features – a software suite and companion mobile app – which work together to provide a fully streamlined way for all parties to a real estate transfer to stay connected and in the loop on any device at any time, whether that’s at a desk or on the move.

Realtime Conveyancer benefits everyone

Through workflow, messaging, accounting, and analysis capabilities, it simplifies the conveyancer’s job and frees up time which can then be used for value-creating tasks such as customer care, networking, business development… just to name a few possibilities.

On the flip side, buyers and sellers have a seat at the table and feel confident of being able to get a status update and snapshot of progress whenever needed.

In a nutshell:

  • Conveyancers benefit from a digitally streamlined process and significant cost savings.
  • Buyers and sellers benefit from reduced settlement times of up to 20 days.
  • All parties benefit from transparency and a less stressful experience.

The conveyancer’s job can be a pressure cooker

Recent statistics show that Australia has a staggering $8.6 trillion residential property market with $376 billion worth of sales per year. There are currently 12,000 firms practising conveyancing in Australia.

That said, the work performed by conveyancers is often viewed as a commodity rather than a valuable professional service.  Despite this perception, conveyancers are responsible for managing critical risks and their responsibilities are central to a smooth settlement and an overall successful transaction.

Realtime Conveyancer gives settlement agents a better and easier way to do their jobs and demonstrate their value. It eliminates the need for tedious and repetitive tasks and frees up time for value-added ones.

Central to this is Transaction Management Software (TMS) which lets conveyancing practitioners achieve more in real-time. They can:

  • Receive offer and acceptance contracts.
  • Create and track best practice workflow.
  • Correspond through in-app email.
  • Customise document templates.
  • Update all parties instantly.
  • Automate progress notifications.
  • Access compliant trust accounting package.
  • Analyse data and gain valuable insights for decision-making.

Buyers, sellers, agents and brokers all reap the benefits

Buyers, sellers and associated parties to a property transaction frequently feel disengaged and disgruntled by delays and other settlement difficulties. Realtime Conveyancer eliminates the roadblocks and pain points and gets everyone singing from the same song sheet.

The Realtime Pathway to Settlement (PTS) app allows everyone to:

  • Get notified in real-time.
  • Track key milestones.
  • Submit bank account details securely.
  • Sign documents electronically.
  • Store documents securely.
  • Leverage concierge services.

The bright future of conveyancing

Realtime Conveyancer was developed in response to reports by around a third of Australian consumers (in all states and territories) that the settlement process is both stressful and takes much longer than it should. 

With a talented property team at the helm and a clear vision for the future, the platform is quickly setting a benchmark as the next generation of conveyancing services. 

Realtime Conveyancer is powered by leading-edge cloud technology and APIs. But it’s not about removing humans from the process. Instead, it’s about allocating the right resources to the right areas, so you have satisfied clients, and a sustainable business.

6,000 properties settled already 

We’ve already played a role in settling over 6,000 properties in WA. And it’s been a thrill to have had so many conveyancing firms reach out to express their support and enthusiasm. 

Through partnerships like those we have with REIWA and VaultRE, we’re constantly making key connections with the agent network and other important players in the industry.

Our number one goal is to deliver an exceptional customer experience. As such, progress depends on careful, intentional refinements. With this in mind, an exciting next move is to roll out Realtime Conveyancer to SA property professionals.

Interested conveyancing firms in both WA and SA can register via the website to get a demo and learn more about the game-changing benefits of Realtime Conveyancer.


ELNO Interoperability Update – Nov 2021

The Australian Registrars’ National Electronic Conveyancing Council (ARNECC) has published a Ministerial Directions Statement following a meeting on 18 October 2021 between relevant Ministers and representatives across all jurisdictions.  The Statement outlines the progression of national e-conveyancing interoperability reform, with regulation rolling out from early 2022.  

The interoperability reforms are designed to offer choice to Electronic Lodgement Network (ELN) subscribers, who must currently use the same Electronic Lodgment Network Operator (ELNO) to complete a transaction.  Various government and non-government stakeholders have been campaigning for these reforms in recent years to help to support a sustainable and competitive e-conveyancing market structure across Australia.

It is intended that the changes will allow differing ELNO systems to communicate with each other, resulting in ELN subscribers being able to choose their preferred ELNO. 

Over the past three years, progress to interoperability has included:

  • The Electronic Conveyancing National Law (ECNL) Amendment Bill being made ready for targeted consultation;
  • The initial version of the Application Programming Interface (API) specification being developed, with the design of the API specifications required for the first interoperable transaction in its final stages;
  • The Model Operating Requirements (version 7) has been updated with stakeholder feedback, with the second round of consultation expected in November 2021; and
  • A working group (observed by the Australian Competition and Consumer Commission (ACCC)) and consisting of jurisdictions, peak bodies and ELNOs continuing to work together to define the ELNO interoperability agreement

Feedback from incumbent ELNO, PEXA, suggested that a realistic timeframe for the first interoperable transaction would be October 2022.  PEXA Chief Operating Officer Simon Smith said that PEXA’s approach was based on maintaining the security and reliability of Australia’s e-conveyancing system.

“Thousands of property transactions pass through the PEXA exchange every day so while we’re building for interoperability, we’re also ensuring the integrity of the most important purchase someone will ever make.”

Simon Smith, PEXA Chief Operating Officer

Chair of the ACCC, Mr Rod Sims urged governments to include clear and accountable timeframes, and consequences for ELNOs not meeting these.  As a result, all State and Territory ministers agreed to the following key dates for interoperability implementation:

  • February 2022: NSW to introduce changes to the ECNL into NSW Parliament;
  • 3rd Quarter 2022: Commence with ‘Day 1 transaction’ (slated to be a limited scope refinance); and
  • Mid-2023: all interoperable transactions functional, with roll-out commencing across the jurisdictions in the second half of 2023.

Philip Joyce, CEO of Sympli said welcomed the positive outcomes of the October meeting, stating “The benefits [of interoperability] to customers and the industry are too great to allow any further delay.”

The relevant State Ministers are arranging for their jurisdictional approvals to be ready for introducing the changes to the national law in early February 2022, and for the Model Operating Requirements to require interoperability to be available by the first half of 2023. 

The next meeting is expected to take place in early 2022, to coincide with the amendments to the ECNL.


Model Participation Rules – Version 7 Consultation

The Australian Registrars’ National Electronic Conveyancing Council (ARNECC), recently published a draft of Version 7 of the Model Participation Rules (MPR). Primarily, changes suggested in Version 7 focus on interoperability between Electronic Lodgement Networks (ELNs). Feedback garnered from the consultation phase will then be considered by ARNECC, prior to the anticipated start date for Version 7 of the MPR in December 2021.

The MPR provides the basis for each State and Territory’s Operating and Participation Rules and determines the standards to which Electronic Lodgment Network Operators (ELNOs) and their subscribers must comply when operating within the eConveyancing landscape.

The key change in Version 7 of the MPR is around the added provision for interoperability between ELNs. The substance of the interoperability definition will be found within the Electronic Conveyancing National Law (ECNL).

It is anticipated that the term ‘Interoperability’ will be defined in the ECNL as the interworking of ELNs in such a way that enables:
– Conveyancing practitioners using different ELNs to complete a conveyancing transaction; and
– the preparation of documents using data from different ELNs.

A draft of the amended ECNL is expected to be available to industry by October 2021, following which, all jurisdictions will be required to finalise governmental approvals. It is anticipated that following all necessary approvals, the first interoperable transaction will take place by the first quarter of 2022.

Under the proposed changes to Version 7 of the MPR, conveyancing practitioners would be permitted to be a Subscriber to more than one ELN. There must be a Subscriber Administrator for each ELN a Subscriber is registered with. This Subscriber Administrator may or may not be the same person.

The concept of interoperability between ELNs has been welcomed by key stakeholder groups, including the Australian Institute of Conveyancers (which considers interoperability essential for competition between ELNOs), along with the Law Council of Australia and the Australian Banking Association, both of which also strongly support competition between ELNOs.

Consultation closes on Monday, 6 September 2021 and feedback should be sent by email to


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