Today, we are thrilled to put the spotlight on one of our amazing clients, Loan Le, and her independent settlement agency, Settle On Point. Loan was one of our first adopters, coming on board with us back in 2022. And with 20 years of settlement experience and a passion for delivering top-notch service, Loan is making waves with her conveyancing business. We sat down with Loan recently and asked her to share her journey with us, and some of the things that make Settle On Point unique!
Can you tell us a bit about your business and what sets you apart in the conveyancing industry?
Settle On Point is an independent settlement agency with 20 years of settlement experience, which is constantly evolving every day to trends and updates to ensure clients’ settlement experiences are seamless and hassle-free.
What inspired you to start your own conveyancing business?
Starting my own conveyancing business has been a dream of mine for as long as I can remember. After 20 years of experience and 15 years working for an established law firm in Perth, I finally took the leap of faith and turned this dream into reality!
What role does technology play in your business, and how does it enhance your service offerings?
Technology plays a vital role in my business. Choosing the right services will assist in many ways, including efficiency, seamless communication between parties, and faster turnaround time to ensure client satisfaction.
How do you stay up-to-date with the latest industry trends and regulations to ensure your clients receive the best possible service?
I participate in conveyancing workshops, seminars, webinars and industry conferences to stay informed about the latest developments and best practices in the conveyancing industry. I also am registered for updates with the government bodies – Office of State Revenue, Landgate etc.
How do you maintain strong relationships with your clients and foster trust and transparency throughout the conveyancing process?
I provide clear communication to clients and ensure pricing is transparent with no extra costs if not required. I keep my clients updated regularly, being responsive in a timely matter, professional, reliable and treat each client tailored to their specific needs.
What future goals or aspirations do you have for your business, and how do you plan to continue making a difference in the industry?
I would love for my business to grow even more and have a bigger team working for Settle on Point. I continue to provide exceptional service and provide our clients with the best industry knowledge.
At Realtime Conveyancer, we are truly honoured to have Loan Le and Settle On Point as part of our valued client community. Loan’s trust in our platform since 2022 demonstrates the confidence she has in Realtime Conveyancer to meet her software needs as she delivers on her mission of providing a seamless and hassle-free experience for her clients. We are thrilled to be supporting Loan on her journey and look forward to seeing Settle On Point’s continued success in the conveyancing industry.
To learn more about Settle On Point and experience Loan’s exceptional services, visit their website.
