Streamlining settlements, empowering working mums. Hanson Property Settlements switch to Realtime Conveyancer.

It’s been just over three years since Katherine Hanson established Hanson Property Settlements. Under her leadership, the team has grown, and they now boast two office locations (Cockburn, in Perth, and Busselton, in WA’s South West). When you speak to Katherine & her team, their passion for their client experience is immediately evident. 

This client-centric, forward-thinking approach, as well as Katherine’s commitment to supporting working mums and providing a flexible workplace, saw the team make the move to Realtime Conveyancer in late 2023. Katherine shared with us recently that the transition to Realtime Conveyancer was a strategic move aimed at ensuring Hanson Property Settlements kept pace with the expectations of the modern consumer and enhanced the overall client experience.

A seamless switch to modern conveyancing

Katherine recalls the switch to Realtime Conveyancer as a pivotal moment for her team. “It’s scary, but you just have to commit. We’re just really enjoying the settlement life at the moment. It’s been enjoyable to come together as a team and work on this project,” she reflects. When we spoke to her team about the move, it was clear that this was a collective decision, with the entire team committing to making the most of their new digital tools.

Realtime Conveyancer has not only enabled the team to streamline their workflow but also supported their goal of moving to a paperless office. Katherine credits Realtime for allowing her office to operate more efficiently, especially in her case, when auditing and signing off on her team’s settlement files. The platform’s cloud-based nature enables her team to work flexibly, including remotely, which has been instrumental in supporting her commitment to ensuring her people have work-life balance.

Using technology to support training & business development

One of the standout features of Realtime Conveyancer for Hanson Property Settlements has been its ability to improve staff training and development. In her recent chat with us, Katherine highlighted how the system’s customisable workflow feature has been able to assist in the training of her team, turning what was a daunting task into an empowering process. “I’ve kind of designed it to be able to train conveyancers because, you know, there’s not a lot of young conveyancers in the industry. But I’m finding that developing this system and pulling my admin staff out of their roles and putting them in junior conveyancer roles, they are really thriving by using that [workflow] overview,” she explained.

In addition to this, Hanson Property Settlements is now able to seamlessly incorporate its post-settlement requests for Google reviews into the Realtime platform. By automatically prompting clients to leave reviews at the conclusion of their settlements, they have seen a jump in clients sharing their positive feedback on Google, increasing their visibility and credibility online. 

Supporting your business every step of the way

At Realtime, we’re committed to supporting our clients from before they start transacting until long after.  In our recent chat with Katherine, she talked about her own experience with the comprehensive support provided by the Realtime team during their transition.  “The level of support from the Realtime team is amazing,” Katherine shared, emphasising her appreciation for the help her whole team was able to access throughout the process.

We’re genuinely so excited to see Hanson Property Settlements continue to go from strength to strength. Their journey is an excellent example of how, while there is never a perfect time for change, embracing the right tech tools can drive efficiency and boost client satisfaction in your conveyancing business. For other firms considering a similar transition, Katherine’s advice is clear:

“You just have to do it. There are so many benefits, not only in relation to procedures and compliance but the way your team feel, the way your processes run, and the way your clients are feeling after the transaction.”

See the full interview with Katherine and the Hanson Property Settlements team below.

If Katherine’s story has inspired you to make the switch to modern, secure conveyancing software, book a demo with our team now!