Frequently Asked Questions

Realtime Conveyancer is a breakthrough digital conveyancing platform built by industry experts that is transforming conveyancing from contract to keys. It creates conveyancing experiences that are faster, more efficient and stress-free for clients, conveyancers and their teams.

Unlike other conveyancing systems, Realtime Conveyancer is a cloud-based platform that you can use anywhere, anytime, on desktop, laptop, or tablet. It gives you access to everything you need to settle Matters and has been designed with conveyancer efficiency in mind. It also includes a mobile app – Pathway to Settlement – for conveyancing clients to allow them to exchange contracts and settle securely and transparently. Read more here.

One of the biggest reported benefits of Realtime Conveyancer is that it significantly reduces the stress and anxiety of conveyancing and streamlines your processes. Our clients tell us they are 50% faster and 100% happier!

Realtime Conveyancer delivers efficient and automated workflows that reduce the time conveyancers spend settling Matters, reduces double handling of data, minimises errors and creates a more transparent process that makes it easy to see Matter status at a glance. It allows conveyancers to delegate tasks to their team, work anywhere, work inside files at the same time and securely hand off tasks confident that important notes and details will not be missed.

Realtime Conveyancer can help you and your team save time, work from anywhere, reduce your stress and even grow your business by making it easier to take on more clients and earn more.

See for yourself how much time you can save, and how much extra you could earn by using our helpful calculator.

With Realtime Conveyancer there are no monthly fees or costs per seat. You will be charged per Matter processed through the platform and invoiced monthly. Our terms of invoice are 14 days. 

You can read our Master Service Terms here for the Realtime Conveyancer platform and the terms for the Pathway to Settlement app here. 

To get started in Realtime Conveyancer book a demo with one of our friendly team, click here. They’ll show you how the platform works and answer all your questions. 

Clients have access to phone or email support during work hours through our helpdesk, or to 24-hour, seven-day-a-week assistance with our AI, Ruby. We also have help cards that can be downloaded and printed from inside Realtime Conveyancer. 

At Realtime Conveyancer, we get it. Learning new things can be a challenge. But who doesn’t want the opportunity to reduce the time they spend on repetitive tasks, feel guilt-free about taking a lunch break or going on holiday, or get home on time so you can see your family?

Moving your team to Realtime Conveyancer is an exciting time that you should prime your team for. Check out our Learning Library for a host of articles you can share to help them understand what is ahead. 

Understanding the process for moving across to Realtime Conveyancer and the training that they will receive, can also help to reassure them.  See below.

Your account manager will work on a roll out plan and timeline with you so you have key dates locked in and time scheduled for training. 

From the time you sign up to the time you’re working easily in the Realtime Conveyancer system typically takes four weeks, depending on the focus of you and your team (but we can certainly do it faster if you want!)

Our process involves: 

• Signup (just a few minutes)
• Activation & Onboarding 
• Training
• Follow up support

Read our handy guide here. 

We recommend a one-hour onboarding session with you as the principal, or your office manager to set up your processes and templates and orient you to the system. 

We then follow that up with a 2-hour team training session where we show your people how to do their day-to-day tasks and show them through the system. 

This works for most offices, but additional training sessions or one on one training for team members who need additional help can be arranged. (We get it. Some people need a bit more hand-holding when it comes to technology).

Realtime Conveyancer currently operates in Western Australia and South Australia. More states are coming soon. You can register your interest by signing up for a demo here. 

Realtime Conveyancer is integrated with third party suppliers including Pexa, Livesign, Stewart Title, Office 365 and Movinghub. More integrations are coming soon.

Realtime Conveyancer is a privately owned company founded and run by award winning conveyancer, Kylie Dillon. Kylie has more than 20 years experience in conveyancing and established Realtime Conveyancer to solve the problems she experienced in her practice and ready the industry for the future. Read more about Kylie’s vision for Realtime here. 

Yes Realtime Conveyancer is suitable for legal firms who do conveyancing. Our clients stretch from sole operators through to some of the country’s largest legal conveyancing teams.  

You need to be a practising conveyancer to use Realtime Conveyancer successfully and operate under the licensing legislation applicable in your state. It is not designed to be used by buyers or sellers.

It’s easy to book a demo for Realtime Conveyancer. Click here and fill in your details and one of our team members will be in touch. 

At Realtime Conveyancer cyber security and data privacy are our highest priorities and embedded in the systems and infrastructure we employ. 

Realtime Conveyancer utilises Microsoft Azure, a leading cloud computing platform known for its advanced security features and compliance certifications that ensures you and your client’s data is encrypted during transmission and while at rest, using industry-standard protocols such as Transport Layer Security (TLS) and Advanced Encryption Standard (AES).

You can read more about our cyber security here.

At Realtime Conveyancer, it is our policy that conveyancers own their own data. Our commitment is to maintain the confidentiality and integrity of your data, and we do not claim any ownership or additional rights to the data you entrust to our system.

We do have the ability to access the data that conveyancers input into our system however this access is strictly limited to support purposes to help identify the issue and fix it. 

Like most proptechs and conveyancing technology providers, we do reserve the right to collect, aggregate, monitor and use usage data to improve the functionality, performance and further development of the service we provide. 

But this does not include any of your client data. This means that we use the data in our system that shows us how you and your team are using the Realtime Conveyancer platform to constantly improve what we do. But we do not look at your individual client names, addresses or individual records.

Read more about our data policies here. 

All data stored by Realtime Conveyancer is done so in data centres within Australia. This ensures that your data is not only secure but also compliant with data residency regulations.

How we use data within the Realtime platform, the lengths and depths we go to to keep it safe and your rights are outlined in detail in this article. 

The Pathway to Settlement app is built using the same commitment to cyber security and data privacy as our main platform. 

At Realtime Conveyancer we have an easily accessible process for you to correct, update or request deletion of your data from our platform including your contact details in our marketing database. There is also a complaints process. This information is included in our Privacy Policy.

It’s our default stance at Realtime Conveyancer to support data portability, allowing you to easily retrieve your data if you decide to end our services.

Should you decide to cancel your licence, you can choose to go through an offboarding process within 14 days of the Licence term ending. We will prepare a quote for Off-Boarding Services and act reasonably in preparing a quote based on our genuine estimate of the actual costs plus a reasonable margin. 

We will then undertake any activities required to provide you with the Off-Boarding Services and will continue to provide Off-Boarding Services to you for a minimum period of 7 years from the end of the Licence Term. You can read more in our Master Service Terms

Making our clients happy is what we do! Realtime Conveyancer is used by conveyancers and legal firms across Western Australia and South Australia and handles a growing proportion of the settlements in those states every month. Read and watch testimonials from our clients here.