How to future-proof your conveyancing business

The 2025 consumer is vastly different from the 1995 consumer and even the 2015 consumer. Today, more than ever, consumer expectations are shifting towards more immediate and seamless experiences across all sectors. Conveyancing is not immune. To remain competitive and relevant, conveyancing businesses must adapt to these changes by embracing digital transformation.

Implementing cloud-based software, adopting artificial intelligence (AI), and transitioning to paperless operations are pivotal strategies to future-proof your conveyancing practice. 

Let’s first consider these evolving consumer expectations…

Modern consumers are accustomed to the convenience and speed of digital services. This shift in expectation extends to the conveyancing industry, where clients now desire real-time updates and efficient processes. On the other hand, a 2023 consumer study found that 74% of Australians are uncomfortable with their personal information being shared with or sold to other companies. This really drives home the need for transparent and secure digital interactions to support consumers’ evolving expectations. ​

To meet these expectations, conveyancers must adopt technologies that provide clients with timely information and support data privacy and security throughout the property transaction process.​

How cloud-based software can support you

Cloud-based software operates on remote servers and is accessible via the Internet rather than being installed on individual computers or local servers. This means that instead of being tied to a single office or device, users can log in from anywhere with an internet connection, providing unmatched flexibility and efficiency.  

For conveyancers, adopting a cloud-based practice is an essential shift that ensures business continuity, security, and scalability in an increasingly digital world. 

1. Accessibility and flexibility
With cloud-based software, conveyancers can work from anywhere, whether in the office, at home, or on the go. This level of accessibility is crucial in an industry where urgent tasks and last-minute updates are common. Team members can collaborate seamlessly, reducing delays and improving client service.

For example, if a client calls outside office hours needing urgent updates, cloud-based software enables you to access the matter from your phone or laptop and respond immediately without having to be in the office.

2. Cost efficiency
Traditional, on-premises software often requires significant upfront investment in hardware, IT infrastructure, and maintenance. Cloud-based solutions, on the other hand, typically operate on a subscription model, eliminating the need for expensive servers and ongoing maintenance costs.

3. Scalability
It is normal for conveyancing firms to experience fluctuations in workload over the months and years. With cloud-based software, businesses can easily scale their operations up or down as needed without worrying about hardware limitations.

4. Security and compliance
Cybersecurity threats in the property and financial sectors are on the rise, making data security a top priority for conveyancers. Cloud-based solutions offer advanced security measures, such as:

• End-to-end encryption: Protecting sensitive client data from unauthorised access.
• Regular data backups: Ensuring that information is not lost in case of system failures or cyberattacks.
• Multi-factor authentication (MFA): Adding an extra layer of protection to user accounts.

5. Real-time updates and collaboration
Unlike traditional software, where data is stored locally and must be manually updated, cloud-based platforms operate in real-time. This means that all changes are instantly reflected across the system, with multiple team members able to work on the same file simultaneously.

Integrations with third-party services (such as PEXA, digital ID verification tools, and e-signing platforms) function seamlessly within the cloud environment.

The role of AI adoption in your conveyancing business

Artificial intelligence is transforming various aspects of the conveyancing process:​

• Document analysis: AI can swiftly review and extract pertinent information from legal documents, reducing manual workload and minimising errors.​
• Predictive insights: By analysing historical data, AI can forecast potential delays or issues in property transactions, allowing proactive measures to be taken.​
• Customer service: AI-powered chatbots provide instant responses to client enquiries, enhancing customer satisfaction and freeing up staff for more complex tasks.​

Australian companies have reported earning an average of $500,000 in revenue from customer service bots that enhance the customer experience through around-the-clock support, improved response times, and personalised product recommendations. ​

AI-powered tools can automate repetitive tasks, enhance accuracy, and provide valuable insights, allowing conveyancers to work more efficiently and focus on high-value client interactions. That said, AI should be implemented thoughtfully, carefully considering privacy and compliance regulations, particularly when using it to handle sensitive client data.

What it means to be a paperless office

Moving towards a paperless operation offers several benefits:​

• Environmental impact: Reducing paper usage contributes to sustainability efforts and appeals to environmentally conscious clients.​
• Efficiency: Digital documents are easier to store, retrieve, and share, streamlining workflows and reducing physical storage needs.​
• Cost savings: Lower expenditure on paper, printing, and storage can result in substantial cost reductions over time.​

We’ve discussed these benefits in more detail previously and have a downloadable guide with six easy steps for firms looking to transition to a paperless environment. 

In our experience working with hundreds of conveyancers across WA and SA, we have found that adopting digital document management systems enhances overall organisational efficiency and aligns with the growing consumer demand for eco-friendly and digital business practices.​

So, are you ready to future-proof your conveyancing practice?

Adapting to changing consumer expectations by embracing digital solutions is crucial for the longevity and success of conveyancing businesses. The processes and procedures used by conveyancing firms even five years ago are no longer supporting them into 2030 and beyond. Implementing cloud-based software, integrating AI, and transitioning to paperless operations are strategic steps towards future-proofing your practice. These advancements not only meet the demands of modern clients but also enhance your own operational efficiency and security.​

To explore how Realtime Conveyancer can support your journey towards a digital, efficient, and client-centric conveyancing business, book a demo with us today.