Farewell to Tech Frustration: How Your Choice Conveyancing Builds Client Trust with Realtime
Property settlement can be fraught for buyers and sellers alike – a stress conveyancers must handle as part of their role, insulating clients with seamless internal operations that create trust and confidence. When the old school way of doing things started to become the actual source of client anxiety for digitally-savvy clients, Melissa Hayward, the proprietor of Your Choice Conveyancing in South Australia, knew something had to change.
With nearly 25 years industry experience, Melissa appreciates how the latest evolution of technology from Realtime Conveyancer helps conveyancers meet the demands of the modern-day client. She says her core business philosophy is straightforward and deeply human-centric – “make it a stress-free settlement”. Prioritising clear communication and timely execution is the only way to alleviate client anxiety, she says.
Before integrating Realtime into the business, the team at Your Choice Conveyancing had been battling with the very software that was designed to support them. Melissa recalls how information had to be re-entered across different areas of their workflow, and this created unnecessary administrative drag and invited human error.
Critical turning point
Melissa bluntly describes the support of her previous vendor as “really poor”. Compounding the frustration, frequent software updates would disrupt existing workflows. “There were a lot of changes that created a lot of glitches," she recalls. Her company needed a system that actually communicated with essential industry platforms, such as PEXA. Melissa says her team “wanted a solution where we didn't have to manually enter information to all the different areas”.
The transition to Realtime Conveyancer marked a critical turning point, as it immediately eradicated operational bottlenecks with practical features, such as the much-needed integration with PEXA. It also offered a level of automation that transformed daily operations. “The customisable workflows, and the amount of templates that we could load and use” were significant factors in selecting Realtime.
Melissa says the Realtime platform mirrors her own highly-organised approach to business management. For instance, her successful social media strategy relies heavily on templates and planning two weeks in advance, creating a "set and forget" methodology that keeps her firm visible to the public. Realtime brought this same level of efficiency to their workflows. Melissa says she was so impressed with Realtime that she volunteered to join the company’s Customer Product Panel. “I really liked what I saw with Realtime,” she says. “So I wanted to put my hand up to help make it the best software we could choose.”
Don’t procrastinate
The impact of this digital transformation on Your Choice Conveyancing has been profound, boosting staff morale and the client experience. By saying goodbye to constant software glitches and tedious manual data entry, the staff have reclaimed vital hours. Melissa praises the “flexibility and time saving” that Realtime has brought to her business, saying it has created more manageable workloads for everyone. No longer bogged down by administrative repetition and poor IT support, the team can focus on clients while the technology quietly supports operations.
Your Choice Conveyancing is moving into the future with a distinct operational advantage. As the conveyancing industry braces for impending Anti-Money Laundering (AML) regulatory changes later this year, Melissa says her company is prepared for its impact.
For business owners hesitating on the edge of digital transformation, Melissa offers clear, hard-earned advice: “Don't procrastinate. Recognising areas for improvement and taking decisive action is paramount.” And she continues: “If you feel the systems you're using could be better, or you can see areas that need improving, make the switch.”
Melissa says that by integrating Realtime Conveyancer’s robust platform now, rather than wait for new regulations, conveyancers can ensure future industry changes will "flow together”, protecting the wellbeing of staff and the peace of mind of clients.